Bank of America customers shocked to see zero balance in accounts. Here’s what happened

Bank of America system glitch leads to stress for customers as bank accounts display zero balance.

Published on: Oct 3, 2024, 13:02:50 IST

By Sanya Jain

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Thousands of Bank of America customers were left shocked on Wednesday after seeing zero balance in their bank accounts. The zero balances were the result of a glitch in the system which has since largely been rectified, reported International Business Times.

Bank of America customers were shocked to see zero bank balance in their accounts (Pexels)

Reports about a problem at Bank of America started around 12.30 pm ET, according to Downdetecor. The number of outages peaked around 1 pm, by which time more than 18,000 cases had been reported. Many of the reports came from major American cities like Los Angeles and New York.

The glitch left many customers unable to access their bank accounts. Those who did manage to log in were horrified to see their bank balance had plummeted to $0.

Bank of America customers took to social media in droves after seeing their zero bank balance. Many spoke of the stress they experienced when they thought their money had been stolen or otherwise lost.

“I'm having a heart attack this morning thanks to Bank of America - they REALLY need to be addressing this,” wrote X user Jessica. Another person suggested that the bank pay some compensation to customers for the glitch.

Some users also noted that while the Bank of America website could not show their bank balance, it displayed their debt without any problem. A few said that the bank’s automated phone lines gave the correct balance when called.

Bank of America’s statement

Bank of America acknowledged the issue in statements to several news websites.

"Some clients are experiencing an issue accessing their accounts and balance information today," the American multinational investment bank and financial services company told CNN. "These issues are being addressed and have largely been resolved. We apologize for any inconvenience."

It refused to disclose the exact cause behind the outage. It is not clear when the system will be back up fully.

ABOUT THE AUTHOR
Sanya Jain
Sanya Jain is an Assistant Editor with Hindustan Times Digital. She has nearly a decade of experience in covering offbeat stories that speak to the everyday experience - from viral videos to human interest copies that spark conversation. Her interests stretch across business, pop culture, social media trends, entertainment and global affairs. Before joining Hindustan Times, Sanya spent two years with Moneycontrol and five years with NDTV. She holds an undergraduate degree in English literature from St Stephen’s College, Delhi, and a master’s in journalism from the Xavier Institute of Communications, Mumbai. Sanya has a sharp eye for spotting emerging trends and looking for newsworthy angles to elevate viral posts into meaningful narratives. She was the first one, for example, to cover Narayana Murthy’s remark on 70-hour work weeks that sparked a national conversation. She is equally at ease writing about business leaders as about the common man, about issues of national importance and memes that amuse social media. Sanya enjoys speaking with content creators, newsmakers and entrepreneurs to transform everyday moments into engaging, slice-of-life stories that resonate with readers. When she is not working, Sanya can be found curled up with a good book. Born and raised in Lucknow, she has spent the last several years in Delhi. She is deeply interested in animal welfare and now spends a lot of her time running after her destructive orange cat.Read More

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