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‘Flight dropped 300 feet’: Woman recalls terrifying Air India Phuket-Delhi turbulence
Air India passenger Shilpi Jain shared a video describing a frightening turbulence experience on a Phuket-Delhi flight.
An Air India flight from Phuket to Delhi recently encountered severe turbulence, with the aircraft reportedly dropping around 300 feet during the journey. Passenger Shilpi Jain shared a video on Instagram, recounting the frightening experience and claiming that several travellers and cabin crew members were injured during the incident.
In the clip, Shilpi Jain shows her boarding pass and says she was seated on 23F when the incident happened. Recalling the moment, she said, “Jo flight Phuket se Delhi aa rahi thi, usme kaafi passengers injured hoye hain and cabin crew bhi injured hua hai. Uss flight mein main bhi thi.”
She claimed that the aircraft suddenly dropped, causing passengers to hit the ceiling and suffer injuries. “Kuch log mere aas paas the, woh idhar udhar ho rahe the,” she said while describing the chaos inside the cabin.
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Shilpi appreciated the cabin crew for handling the situation but alleged that they requested passengers not to share videos of the incident. “Crew members ne kaafi achhe se support kiya, that I appreciate. But un logon ne ek cheez boli, ki video banake kahin mat daalna, isse hamari reputation ko thes pahunch sakti hai,” she said.
She further questioned the decision to continue towards Delhi instead of making an emergency landing elsewhere. “Agar koi fault hai toh batao,” she said, adding that she expected better medical support after landing.
According to her, injured passengers had to wait after reaching Delhi airport. “Na hi stretchers the, wheelchair pe unhe leke gaye hain,” she said.
The caption of her Instagram video read, “Near to death experience in Air India today.”
Take a look:
What did people say about the Air India turbulence incident?
Several users in the comments section shared their views on the incident. A person claiming to be a cabin crew member explained that turbulence is unpredictable and can happen with any airline.
“Ma'am, I am a cabin crew myself. Let me tell you that your knowledge is incomplete on this. CAT is unpredictable. It’s never related to aircraft. It can happen to any aircraft, any airline and at any point of time,” the user wrote.
The commenter also praised the crew, saying, “You should be grateful that you landed safely instead of criticising the company. The crew has also been injured and all of them were just trying their best so that the aircraft lands and all passengers can be safe.”
Another user shared a similar experience, writing, “My brother faced the same issue a year back on Indigo, but no news came of it. Turbulence can happen at any time; it's unpredictable. Thanks to the Captain for landing safely.”
Others reminded passengers to follow safety instructions during flights. One comment read, “Never remove your seat belt even if the sign is off.”
Many users also pointed out that turbulence is linked to weather conditions and not necessarily a problem with the aircraft or airline. “There is no fault with the aircraft, it’s all about the weather,” a user commented.
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While Shilpi’s video shared her concerns about what happened after landing, many commenters also asked people to appreciate the efforts of the pilots and cabin crew who helped ensure everyone reached safely.
(Disclaimer: This report is based on user-generated content from social media. HT.com has not independently verified the claims and does not endorse them.)
