Mallika Dua verbally abused by an UBER driver, slams the company for ignorance
Mallika Dua wrote about her harrowing experience with an UBER driver on her official Facebook page seeking response from the cab company.Updated: Oct 09, 2017 13:03 IST
Hindustan Times, New Delhi
Actor-comedian Mallika Dua took an Uber ride recently and the experience was not what one would call pleasant. Mallika recounted the incident and said it all started because she had requested the driver to increase the air-conditioning. The popular web series actor was taken aback when the driver brought the car to a screeching halt and yelled at her to get out of the cab. Not only did he refuse to change the temperature, but also verbally abused her when she started to respond in kind. After this incident, the actor came to know that there is no customer service point in India and also shared her frustration about not being able to reach them to file a complaint.
She wrote, “When I screamed and asked him to stop he asked me to get out again and started screaming bhe***** sa*** mad****** out in the open. I can afford a car and a driver in this city. What about those who don’t have that option?”
She also took a screenshot of the driver information and shared it along with the post. This incident occurred on Sunday. About 2000 shares and 2000 comments later, the company in question contacted her and reassured that the driver has been barred from using their app. When she asked proof of the appropriate action taken, they did not submit any but told her that if she takes a legal recourse, the recorded conversation can be counted as proof.
Mallika did not stop there. She further wrote, “My status in no way means the issue is resolved. It’s merely an update. 2 polite phone calls don’t fix this. The organisation needs to have a customer care number that works. I’m not done with them just yet.”
Read Mallika Dua’s post about UBER here |
Uber India is the most vile organisation to exist. They don’t check their drivers profiles before hiring them and seem to learn NOTHING from their mistakes. This driver Chetan brought the car to a screeching halt and asked me to get out of the car when I asked him to increase the air conditioning. Yes OVER THE AC TEMPERATURE. He ended the trip and said “uttar gaadi se. Nahi badhaunga AC. Uber Tum logon ko ad mein kuch bhi dikhaata hai ki apna gaadi samjho. Aisa kuch nahi” we got into a very heated argument where I yelled my guts out at him screaming How battameez he is and how I will take action and he said “nikkal tu gaadi se bhe*****” and started to drive off with me still in the car. When I screamed and asked him to stop he asked me to get out again and started screaming bh***od s**li ma****hod out in the open. I can afford a car and a driver in this city. What about those who don’t have that option? Are they supposed to put themselves at risk each time they order a cab? THESW are our successful startups? My ass. HOW THE F*** does a multinational company like UBER have NO customer care/ point of contact in India? I’m shivering right now in broad daylight. If anyone has any contacts at the elusive bloody Uber, do let me know.
Uber India has reached out to me and assured me of corrective action from their side. Every single customer deserves to have their problems resolved, blue tick or no blue tick. This sort of shit will not be tolerated. Thank you guys for the support and concern.
They told me they’ve barred this driver from their app and have escalated the matter further up. I asked for concrete evidence of this and they said they cannot provide it but assured me that since they have promised and claimed so on a recorded call, it is true and admissible in court, should I chose to take legal recourse. My status in no way means the issue is resolved. It’s merely an update. 2 polite phone calls don’t fix this. The organisation needs to have a customer care number that works. I’m not done with them just yet.
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First Published: Oct 09, 2017 13:03 IST