Gurgaon: Ola, Uber claim services resume, union disagrees | gurgaon | Hindustan Times
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Gurgaon: Ola, Uber claim services resume, union disagrees

A day after app-based cab aggregators sent text messages to customers that they have restarted their normal services, the wait time and pricing remained high on Sunday.

gurgaon Updated: Feb 19, 2017 22:52 IST
Kartik Kumar
The protesting cab drivers association said it was yet to call off the strike.
The protesting cab drivers association said it was yet to call off the strike. (Parveen Kumar/HT Photo)

A day after app-based cab aggregators sent text messages to customers that they have restarted their normal services, the wait time and pricing remained high on Sunday.

Despite the aggregators claiming resumption of normal services, the protesting cab drivers’ association said it was yet to call off the strike.

“Until our demands are met, drivers will not resume their services and continue to demonstrate at Jantar Mantar,” Kamaljeet Singh, a leader of the Sarvodaya Driver Association, said.

When schools and offices reopen after the weekend, cab availability and prices
might still be a problem for
commuters.

Cab drivers attached to app-based aggregators such as Ola and Uber have been protesting against the firms since February 10, demanding fare revision and insurance.

Since Gurgaon does not have adequate last-mile connectivity options and with the Delhi Metro service limited to only five stations, dependency on app-based cabs for commuting is high. Hence, residents have been struggling to cope with the ongoing strike and commuting to their destinations has been a cause of great distress.

On Sunday, Anaita Kaul of Hamilton Court could visit her aunt in Saket, New Delhi, by hiring an app-based cab that charged her double the fare. For Anaita, an arthritis patient, the extra fare was not a deterrent as she was finally able to meet her aunt. She had tried to do the same February 13 using the metro train service but the rush at the station forced her to
turn back.

“Since most of the family is settled in Australia and my driver has gone on a one-month leave, the only commuting options were the cabs and the metro rail. My body cannot handle the rush at the metro station, so cabs were the only commuting option. When I received a notification that cab services have resumed, I availed of the facility right away,” Anaita said.

On Saturday, Ola sent messages and notifications to its customers saying “we are back in full strength”. Similarly, Uber also send messages to its users that read “Dear Rider,
we now have more cars on the road to help you travel easily through the city. Thank you
for supporting us. Uber on! Love, Uber..”

On Sunday, Sehaj Phatarphekar of Mumbai was able to avail of a cab to the Indira Gandhi International Airport from Gurgaon after a 20-minute wait. Sehaj had arrived in the city three days ago for work and was caught unaware by the strike. After using the Airport Express Line and Yellow Line of the Delhi Metro, he was able to reach Gurgaon after nearly two hours of travelling — a trip that usually takes 15 to 20 minutes by road.

On Sunday, Sehaj accessed his cab-app after learning that the services had resumed. Despite waiting for 20 minutes, Sehaj’s trip to the airport from MG Road was much shorter on his return journey.

“I was anxious about the cab services and decided to book a cab four hours prior to my flight departure to ensure that there is enough time for a back-up travel option using the metro. The cab driver took more than 20 minutes to arrive but the journey to the airport was much shorter and easier,” Sehaj said.