After joining Facebook and Twitter, the Delhi Traffic police have now decided to connect with Delhiites via WhatsApp.
Starting Friday, people can post their traffic-related complaints and queries on the police’s new number, 8750871493.
“Now everyone uses a smart phone and WhatsApp has become an important medium to connect with each other. We have had this provision earlier as well but this number will be dedicated for traffic-related complaints alone,” said Muktesh Chander, special commissioner of police (traffic).
Soon after the number was opened to the public, complaints and queries started pouring in from across the Capital. In a few hours, over 250 messages were received on the number.
To reach out to the traffic officials the complainant only has to mention the nature of the offence, which could be a traffic violation, unauthorised parking, overcharging, refusal or misbehaviour by auto or taxi drivers, faulty traffic signals or any other issue related to traffic management in the city.
A video footage or a photograph can also be attached along with the name of the complainant, the place where the incident has happened and the date and time of occurrence.
“We are trying to make our presence on the social media felt and since this is a quicker medium, we assure people that prompt action will be taken by our officials based on the complaints we receive.
In fact this decision was taken looking at the overwhelming response we were receiving on our Facebook page and Twitter handle,” added Chander.
Most complaints received on Friday were related to traffic jams which commuters have been experiencing throughout the city. Chander said that most vulnerable points were identified through complaints received and additional officials were deployed to clear traffic from the areas.
Traffic police had also urged people to report illegal parking lots in the city via their official helpline number 1095 and Facebook — which has over two lakh followers.
They had also launched an anti-corruption helpline 9910641064 where people can post complaints in case an officer asks for bribe or harasses them.