Vodafone fined Rs 57,000 for changing customer's number without complaint
The district consumer disputes redressal forum here fined Vodafone Rs 57,000 for changing the mobile number of a Sector-12 resident without his knowledge and giving it to someone else.chandigarh Updated: Feb 20, 2015 08:02 IST
The district consumer disputes redressal forum here fined Vodafone Rs 57,000 for changing the mobile number of a Sector-12 resident without his knowledge and giving it to someone else.
The complainant, Pankaj Saini, claimed it caused monetary loss to him as he was using a postpaid Vodafone number registered in his name from last six years.
All outgoing, incoming and other services on his number were stalled on September 11 last year. When he contacted the customer care, he was told that his SIM number was changed as they received a complaint in this regard.
Saini, who had not complained, told the consumer forum that the company could not change a running number without valid identity proof and presence of the customer.
After his complaint, his number issued to the other person was blocked but only for outgoing calls. Saini added that because of Vodafone's mistake, his original number was used by an unknown fake person who had hacked his business email ID and changed its password.
Saini's application said the information of his business clients was stored in his email ID and important information has been changed and leaked. His business-related software link which was purchased from abroad has also been hacked.
Meanwhile, Vodafone denied all allegations of any loss suffered by Saini.
The consumer forum under president Dharampal and members Anita Kapoor and Anil Sharma observed, "Vodafone cannot evade accountability for deficiency in services. A tallying of ID proof would have proved the falsity of identity and would have prevented the goof up."
The court asked Vodafone to give the complainant a compensation of Rs 50,000 for harassment and mental agony and Rs 7,000 as cost of litigation.