NER initiative: Now, men in saffron, blue and neon green to help passengers onboard

By, Lucknow
Jun 09, 2023 06:21 PM IST

Newly deployed railway personnel in glittery saffron, blue, and neon green jackets will provide different services to passengers onboard trains under North Eastern Railway (NER) Lucknow Division. The orange-jacketed personnel will provide bed rolls, blue-jacketed personnel will take care of cleanliness and onboard housekeeping, and a green-jacketed "Swachhta Prahari" will supervise overall cleanliness. The service has been started under a pilot project in four trains, and other trains will be added based on project success. The system aims to make it easy for passengers to identify whom to ask for help and resolve complaints quickly.

Donning glittery saffron, blue and neon green jackets, the newly deployed railway personnel will provide different services to passengers onboard the trains plying under North Eastern Railway (NER) Lucknow Division.

The personnel deployed by the NER. (HT Photo)
The personnel deployed by the NER. (HT Photo)

“Those in orange jacket will provide bed rolls while the blue jacket personnel will take care of the cleanliness and on-board housekeeping. A “Swachhta Prahari” in green will supervise all the personnel and overall cleanliness of the train,” said railway official.

“Currently, this service has been started in Pushpak Express (12533), Kushinagar Express (22537), and Raptisagar Express (12511) under a pilot project. In the coming week, Chhapra Express (15054) will also be added in this list and other trains in the division depending upon the success of the project,” he added.

“This has been done for better services so that passengers can identify who to ask for help. This will also remove confusion for passengers as they usually do not know whom to reach out for any particular task,” said Mahesh Gupta, public relations officer, NER, Lucknow.

“With this system, it will be easy to identify the ‘Swachhta Prahari’ deployed for monitoring the passengers during the journey and the complaints of the passengers regarding their needs and cleanliness will be resolved quickly,” he added.

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