CR seeks your opinion on Mumbai’s AC train services

In a bid to increase passengers and understand the opinion of the public on the air-conditioned (AC) local trains, the Central Railway (CR) has started an online survey on Monday for passengers, commuter bodies, road travellers, divisional railway users consultative committee (DRUCC), zonal railway users consultative committee (ZRUCC) and railway officials

In a bid to increase passengers and understand the opinion of the public on the air-conditioned (AC) local trains, the Central Railway (CR) has started an online survey on Monday for passengers, commuter bodies, road travellers, divisional railway users consultative committee (DRUCC), zonal railway users consultative committee (ZRUCC) and railway officials.

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The zonal railway has sought suggestions and asked if passengers would prefer partial AC local trains along with first class and second class AC compartments inside the existing AC trains.

The online survey, which mentions the details of AC train routes, seeks to know if the train could replace local services, if changes are required in the fare structures, and suggestions on operational timings during peak and non-peak hours and for improving the AC train services.

According to CR officials, the feedback received from the passengers will be submitted to the railway ministry and be studied, and decisions regarding the AC trains will then be taken.

“We want to understand what commuters want, their opinion on fare structure, introduction of first and second-class AC compartments and their preferred route choices. Changes will be made on the operations of the AC local trains after feedback is received,” said a senior CR official.

CR introduced its AC train services between Chhatrapati Shivaji Maharaj Terminus (CSMT) and Kalyan railway stations on December 17, 2020. The services were not popular as only 843 passengers travelled on it a month after the trains were introduced.