Delhi scheme for doorstep delivery of services cleared: All you need to know

Delhiites will soon be able to get 40 key public services, including caste and domicile/residence certificate, driving licence, at their doorstep.

Delhi Lieutenant Governor Anil Baijal cleared the scheme for doorstep delivery of services on Monday. The scheme, that will be rolled out in about two months, will allow you to get important works done involving government departments by a third party without you having to step out of your home.

In the first phase, the home delivery facility will be provided for 40 services across eight government departments. (HT FILE)

Here are the eight things to know about this scheme:

1. What are the services?

In the first phase, the home delivery facility will be provided for 40 services across eight government departments. Services include getting caste certificates, registration of marriage, and birth and death certificates, driving licence, transfer of ownership of vehicles, old age pension scheme and new water or sewer connection.

2. How can you avail it?

You will just have to call on the government’s helpline numbers. A ‘mobile sahayak’ (facilitator) will be assigned to you. He/she will come to your house to take the necessary documents, complete all formalities for you and hand over the certificate at your home.

3. Will the Mobile Sahayak service be reliable?

Government says it will be. It is roping in private agencies for this job. These agencies will depute MSs. All of this will be handled through a common call centre. The MSs will be given stipulated time frames to complete tasks depending on the nature of the order by customer

4. Will I be able to get all facilities at my doorstep?

Not all. Residents will still have to make their way to offices in cases where physical presence is necessary, such as a driving test.

5. Is it free?

No, it’s not. The doorstep delivery service will be available at a nominal fee. It is likely to be ₹50, but is yet to be finalised

6. When will the service start?

The government has given no timeline as to when it will start. However, sources working on the project tell us that it will take at least two months to take off.

7. Will there be more services?

Once the scheme is launched, the government plans to add more services on a monthly basis.

8. Will other modes continue?

Yes, everything remains as it is. People can still continue to get the formalities done by themselves through online method. This will just be an addition to the existing system.