Kejriwal tells AAP ministers, officers to meet public for one hour, five days a week | delhi news | Hindustan Times
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Kejriwal tells AAP ministers, officers to meet public for one hour, five days a week

AAP Govt: The list of officials who will be available in their offices to address people’s grievances includes all department heads, district magistrates, sub-divisional magistrates and other senior officers.

delhi Updated: May 31, 2017 15:55 IST
HT Correspondent
Arvind Kejriwal said if officers had to leave their seat for an emergency, they should seek permission from their senior officer on the phone, who in turn would inform the office of the minister concerned.
Arvind Kejriwal said if officers had to leave their seat for an emergency, they should seek permission from their senior officer on the phone, who in turn would inform the office of the minister concerned.(PTI)

Chief minister Arvind Kejriwal has asked his cabinet colleagues and officers to meet the public for an hour on weekdays in an effort to overcome the apparent ‘disconnect’ of the government with the people.

Kejriwal directed chief secretary MM Kutty on Wednesday to make a formal arrangement to address people’s grievances.

“Ministers and officers will meet the people without prior appointments from 10 am to 11 am in their respective offices from Monday to Friday. However, the decision will not be applicable to the government’s field staff such as doctors and teachers,” deputy chief minister Manish Sisodia told reporters at Delhi secretariat, adding the system is likely to be put in place from next month.

The list of officials who will be available in their offices to address people’s grievances includes all department heads, district magistrates, sub-divisional magistrates and other senior officers.

The CM directed the chief secretary to ask officers not to schedule their meetings between 10 am and 11 am so that they can address people’s grievances. “Exceptions will only be granted if an officer is on leave,” he added.

The decision comes a month after the ruling party’s defeat in the municipal elections. During the post-election review, the AAP legislators had raised the issue of ‘inaccessibility’ of ministers as one of the reasons for the electoral loss.

Sisodia said the move followed complaints to AAP ministers, including the CM, that officers were not accessible to the people. He said it had been noticed that when officers were accessible, the number of public grievances tended to drop.

A similar attempt was made by the government earlier when all officials were directed to meet people and address grievances from 12 to 1 pm. However, the system failed to yield any results. Sisodia said the move would be implemented in a better way this time.

In his note to the chief secretary, Kejriwal said if officers had to leave their seat for an emergency, they should seek permission from their senior officer on the phone, who in turn would inform the office of the minister concerned. A record should also be maintained of the grievances and of action taken, the note reads.