Delhi HC slams MTNL for Laxity

The Delhi high court on Wednesday expressed shock at the tendency of staff of the government-owned Mahanagar Telephone Nigam Limited (MTNL) for "sleeping over" complaints from customers at a time when its rivals from the private sector were fast influencing its client base with better service.

The Delhi high court on Wednesday expressed shock at the tendency of staff of the government-owned Mahanagar Telephone Nigam Limited (MTNL) for "sleeping over" complaints from customers at a time when its rivals from the private sector were fast influencing its client base with better service.

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The court was hearing a case filed against MTNL by 25 lawyers practising in Delhi high court. Even four months after a fire in their chambers inside the high court complex snuffed out their telephone and internet connection, MTNL had not restored the service despite repeated representation, they told the court.

Justice Hima Kohli said: "Such an indifferent attitude of the MTNL towards its clients is surprising at a time when a number of rivals from the private sector are eating into its client base.”

MTNL told the court that the connections were restored a month ago after it got the court notice.