T3 to get user friendly with self check-in kiosks

From next week, passengers will be able to enjoy self check in facilities at the new Terminal 3 of Delhi airport. For the first time at the Indira Gandhi International Airport, passengers will be able to check in themselves at touch screen kiosks. Web check in facilities are also going to be started very soon. HT reports

From next week, passengers will be able to enjoy self check in facilities at the new Terminal 3 of Delhi airport. For the first time at the Indira Gandhi International Airport, passengers will be able to check in themselves at touch screen kiosks. Web check in facilities are also going to be started very soon.

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“This is the first time this facility is being provided at any Indian airport,” Ashwani Khanna, Vice President (Airport Operations), Delhi International Airport Ltd (DIAL).

“There will be four Common User Self Service counters where passengers will be able to check themselves in.”

On the touch screen, passengers will select their airline and then key in their flight and PIN number.

They will also be able to choose the seat of their liking. When web check in is started, they will be able to use the facility from home.

Khanna said discussions are on with the airlines as to how and where passengers will deposit their luggage.

He claimed that the delays in baggage processing has come down to 45 minutes. “We are aiming to reduce this time further. We are tying up some loose ends and improving the way baggage is fed into the system,” he said.

Six new check in counters have also been added to the international transfer area. “This area has been neglected earlier and has huge potential. We want Delhi to become an aviation hub for international transfer passengers,” he said.

A smoking room and self medication room has also been added to the transfer area. “Passengers who are

diabetic and need to take insulin injections can use this facility,” he said.