But that did not stop Bailey from making his customers happier. About a couple of years ago, sensing the importance of the role of social networking, the designer brought this style on to the digital world with the introduction of the Art of The Trench (). This site offers the wearers of trench coats around the world to click their images in them and then upload the same on the site with their experiences. The site has several images and each one has a different story to tell. Each person can be seen wearing the classic styles in different ways. With each look - different in colour, fabric, people or places - on the whole the site has one single story to tell…the story of Burberry trench coats. And what more, a visitor can go to each image and view its details, 'like' it, comment on it and even share it. It has now become sort of a "digital club" of those who don Burberry trench coats.
The brand is very strong on its digital platform and that itself is as unique to Burberry as its trench coat. Be it the digital commerce that the brand conducts, interactive ad campaigns, Burberry Acoustics, a platform where Bailey selects and promotes young, talented British musicians, the presentation of collections through virtual imageries as he did in Beijing, or the 3D broadcast of its show in London that the brand did to New York, Dubai, Tokyo, Los Angeles and Paris where the invited audience got a 360 degree view of the collection, the brand has established itself as the undisputed leader in digital usage in the world of luxury. Bailey successfully manages to retain the brand heritage intact while opting the most modern ways to push the limits of style and innovation constantly.
Be it the heritage, style or technology, the brand has its way of telling the story… every season!