Gurgaon: MCG starts new toll free number for waste pickup in 24 hrs
The toll-free number has been introduced to ensure all complaints pertaining to open dumping of waste are addressed within 24 hours. After the complaint is resolved, an MCG official will also verify with the complainant whether his or her complaint was resolved, said MCG additional commissioner Dr Narhari Bangergurgaon Updated: Feb 07, 2018 18:09 IST
At a time when the Union ministry of urban development (MoUD) officials are set to take people’s feedback on cleanliness in Gurgaon for the Swachh Survekshan (cleanliness survey), the Municipal Corporation of Gurugram (MCG) launched a new toll-free number—18001025952—for residents to register complaints about garbage piles in their localities and have it cleaned within 24 hours.
The municipal corporation and Ecogreen, the concessionaire for the Bandhwari waste management plant that is also managing the door-to-door waste collection service, launched a call centre for the purpose on Tuesday.
“The toll-free number has been introduced to ensure all complaints pertaining to open dumping of waste are addressed within 24 hours. After the complaint is resolved, an MCG official will also verify with the complainant whether his or her complaint was resolved,” MCG additional commissioner Dr Narhari Banger said.
Banger added that green bins for wet waste, and blue bins for dry waste, have been introduced at several places across the city to promote segregation of waste at source.
MCG officials said these bins have been placed at the city railway station, the bus stand, and in sectors 4, 12, 14, 15 and 17.
Incidentally, on Tuesday, the MCG also appealed to the residents to use the Swachh Map mobile app, which allows residents to upload photos of waste piles, and get them removed by the sanitation department within 48 hours. The app uses details of latitude and longitude filled by residents to locate the waste pile in question.
In a release on December 8 last year, the district administration stated that 2,350 people had downloaded the app and 987 complaints had been addressed.
However, many residents have complained about the software of the Swachh Map app malfunctioning.
The MCG additional commissioner confirmed that the door-to-door waste collection service has now been officially introduced in 24 of the 35 wards in city.
The timing of the MCG introducing a new toll-free number for removing garbage piles and appealing the residents to access the Swachh Map app could be indicative of the civic body’s attempt to change the residents’ perception about cleanliness in Gurgaon.
Public feedback accounts for 35%, i.e., 1,400 points out of 4,000 points in the Swachh Surveksha. The city fared poorly in the previous editions of the all-India cleanliness survey, and the MCG has been working towards improving its ranking.
Last week, the MCG had tied up with renowned cartoonist Shekhar Gurera to promote clean habits and importance of civic sanitation through illustrations on issues such as waste segregation, open defecation, plastic-free city and need to keep our surroundings clean. The MCG had put up these illustrations across the city in the run up to the first leg of the cleanliness survey in Gurgaon that ended on Sunday.