Flipkart tells Nagaland customer no service outside India. Then apologises

Hindustan Times, Guwahati | By
Oct 09, 2020 10:33 PM IST

According to a report in Dimapur Today, the company made the faux pass in a recent reply to a customer from Nagaland who asked the company why it was not delivering goods to the northeastern state.

E-commerce company Flipkart has apologised after it told a customer from Nagaland that it doesn’t supply goods to places outside India.

The post uploaded on Dimapur Today’s Facebook page on Thursday soon went viral leading many to ridicule the e-commerce company and question whether it had granted independence to Nagaland. (Reuters file photo)
The post uploaded on Dimapur Today’s Facebook page on Thursday soon went viral leading many to ridicule the e-commerce company and question whether it had granted independence to Nagaland. (Reuters file photo)

According to a report in Dimapur Today, the company made the faux pass in a recent reply to a customer from Nagaland who asked the company why it was not delivering goods to the northeastern state.

“Sorry to hear that. We appreciate your interest in shopping with us. However, sellers do not provide our services outside India,” Flipkart mentioned in its reply to the customer.

 

The post uploaded on Dimapur Today’s Facebook page on Thursday soon went viral leading many to ridicule the e-commerce company and question whether it had granted independence to Nagaland.

“Hello Flipkart, is this true? If true, then don’t you know that Nagaland is not outside India! Shocking really,” Tripura royal scion and founder of Indigenous Progressive Regional Alliance Pradyot Manikya Deb Barman tweeted on Thursday.

This prompted an apology later in the day from the Flipkart team.

 

“We are extremely sorry for the inadvertent error earlier. We strive to ensure serviceability across the nation, including regions in Nagaland. We are happy to connect with you and provide currently available options,” it stated.

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  • ABOUT THE AUTHOR

    Utpal is a Senior Assistant Editor based in Guwahati. He covers seven states of North-East India and heads the editorial team for the region. He was previously based in Kathmandu, Dehradun and Delhi with Hindustan Times.

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