Flipkart tells Nagaland customer no service outside India. Then apologises

According to a report in Dimapur Today, the company made the faux pass in a recent reply to a customer from Nagaland who asked the company why it was not delivering goods to the northeastern state.

Updated on: Oct 9, 2020, 22:33:29 IST

Hindustan Times, Guwahati | By Utpal Parashar

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E-commerce company Flipkart has apologised after it told a customer from Nagaland that it doesn’t supply goods to places outside India.

The post uploaded on Dimapur Today’s Facebook page on Thursday soon went viral leading many to ridicule the e-commerce company and question whether it had granted independence to Nagaland. (Reuters file photo)

According to a report in Dimapur Today, the company made the faux pass in a recent reply to a customer from Nagaland who asked the company why it was not delivering goods to the northeastern state.

“Sorry to hear that. We appreciate your interest in shopping with us. However, sellers do not provide our services outside India,” Flipkart mentioned in its reply to the customer.

The post uploaded on Dimapur Today’s Facebook page on Thursday soon went viral leading many to ridicule the e-commerce company and question whether it had granted independence to Nagaland.

“Hello Flipkart, is this true? If true, then don’t you know that Nagaland is not outside India! Shocking really,” Tripura royal scion and founder of Indigenous Progressive Regional Alliance Pradyot Manikya Deb Barman tweeted on Thursday.

This prompted an apology later in the day from the Flipkart team.

“We are extremely sorry for the inadvertent error earlier. We strive to ensure serviceability across the nation, including regions in Nagaland. We are happy to connect with you and provide currently available options,” it stated.

ABOUT THE AUTHOR
Utpal Parashar
A seasoned senior journalist, I have nearly three decades of experience across print, digital, and online platforms, covering political transitions, insurgencies, environmental issues, and development stories in India and Nepal. I am skilled in breaking news, leading editorial teams and launch of newspaper editions. I am adept at leveraging digital trends and social media to expand global reach, with a strong ethical foundation and a reputation for impactful journalism. An alumnus of Asian College of Journalism, I joined Hindustan Times in New Delhi as a trainee reporter in May 1997. Over the years, I have been posted in Dehradun, Kathmandu (Nepal) and Guwahati. Currently, as Senior Assistant Editor at Hindustan Times, I lead a team reporting on India’s northeastern states. My work involves in-depth analysis, and engaging multimedia storytelling across formats, including text, photo, video, and interactive content. I am skilled in producing timely, shareable content, leveraging digital platforms and social media to engage global audiences. Throughout my career with the Hindustan Times, I have led diverse editorial teams, designed capacity-building activities, and supported reporters in developing strong story ideas, ethical reporting practices, digital skills, and fact-checking techniques. As Senior Assistant Editor for Northeast India, I have been responsible for guiding correspondents through complex political, humanitarian, and community-level stories using multimedia formats. Earlier, as Foreign Correspondent in Nepal, I produced extensive reporting during Nepal’s democratic transition and the 2015 earthquake and its aftermath.Read More

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