IndiGo flight cancellations highlights: DGCA forms committee to review IndiGo operational crisis

IndiGo flights cancelled live: Amid spate of cancellations ministry of civil aviation directed the IndiGo airlines to issue refunds to affected customers by tomorrow. It has also asked the airlines to trace and deliver baggage to the passengers within 48 hours on their residential address or the address of their choice.

IndiGo flights cancelled live: Amid the cancellation chaos that haunts IndiGo passengers, the government on Saturday capped the airfares in the range of ₹7,500 to ₹18,000 depending on the distance. Earlier, airfare surged exorbitantly as passengers scrambled for alternative flight options.

IndiGo flights cancelled live: In a statement released on Saturday, IndiGo said that cancellations has dropped below 850 flights, which it said is much lower as compared to Friday, December 5.

“We’re continuing to work towards reducing this number progressively over the next few days,” IndiGo said.

IndiGo flights cancelled live: On IndiGo flight cancellation across the country, President of Indian Association Council of Aviation Nitin Jadhav told news agency ANI that the IndiGo management is responsible for the crisis, not the pilots.

"The IndiGo management itself is responsible for this, not the pilots... The DGCA (Directorate General of Civil Aviation) is supporting them... I am demanding a CBI inquiry into the DGCA and IndiGo... There is a hidden agenda behind this... The DGCA is not doing its work properly...," he said.

IndiGo flights cancelled live: Aviation expert Gyan Prakash, while explaining what caused the IndiGo flight cancellation crisis which has entered its fifth day, told news agency ANI, “IndiGo’s problems have persisted for over a week now. There is a small history behind this. In line with international norms, the DGCA introduced a civil aviation reform related to FTDL in March 2019, after which several accidents occurred, resulting in the deaths of pilots and passengers. It was then found that pilots and cabin crew required longer rest periods... In this regard, in January 2025, the DGCA issued new civil aviation requirements under Section J, Part 3, which were to be implemented by 6 June. However, this was not possible as airlines had insufficient staff. Under pressure, the pilots’ association approached the Delhi High Court, which ordered that the directive be implemented in two phases. Out of 22 clauses, 15 were to be implemented by 1 July, and the remaining 7 clauses by 1 November 2025...”

IndiGo flights cancelled live: Air India on Saturday said it has already been limiting fares on domestic routes, shortly after the Ministry of Civil Aviation (MoCA) imposed a temporary cap to curb steep ticket prices triggered by the ongoing disruption across the aviation sector.

In a statement, the airline clarified that it has been capping economy fares on all non-stop domestic flights since December 4. “Air India & Air India Express clarify that, since 4 December, economy class airfares on non-stop domestic flights have been proactively capped to prevent the usual demand-and-supply mechanism being applied by revenue management systems,” the spokesperson said.

IndiGo said in a post on X that refunds for recent flight cancellations will be processed automatically to the original mode of payment. In a statement on X, the airline's said, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment. We will offer full waiver on all cancellations/reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025."

IndiGo flights cancelled live: With IndiGo’s nationwide flight disruptions affecting thousands of passengers, the civil aviation ministry on Saturday instructed the airline to complete all ticket refunds for cancelled flights by Sunday evening.

The ministry also directed IndiGo to ensure that baggage separated from travellers is delivered within the next two days.

IndiGo flights cancelled live: IndiGo passengers at Chhatrapati Shivaji Maharaj International Airport in Mumbai lost their temper and got into a heated argument with airline staff at the ticket counter amid nationwide flight cancellations, reported news agency ANI.

One passenger, visibly upset, said, “I have my house keys, passport in the bag,” while complaining about his missing belongings. He also shouted that people were “standing here without food and water.”

IndiGo flights cancelled live: Air India and Air India Express have clarified that, from December 4, economy class airfares on non-stop domestic flights have been proactively capped to prevent the usual demand-and-supply pricing applied by revenue management systems.

A spokesperson said, “We are aware of screenshots of last-minute itineraries with one-stop or two-stop flights or a combination of economy and premium economy or business cabins taken from third party platforms. It is not technically possible to cap all such permutations, but we are engaging such platforms to exercise oversight.”

The spokesperson added, “Air India and Air India Express are seeking to add capacity to help travellers and their baggage reach their destinations as quickly as possible.”

IndiGo flights cancelled live: Here's what the press release said: “The Ministry has mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8:00 PM on Sunday, 7 December 2025. Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations."

The ministry said it is in touch with airlines, airports, security agencies, and all operational stakeholders to ensure that passenger rights are fully protected during this period of disruption.

IndiGo flights cancelled live: IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells, the press release said.

“These cells have been tasked to proactively contact affected passengers and ensure that refunds and alternative travel arrangements are processed without the need for multiple follow-ups.”

"The system of automatic refunds will remain active until operations stabilise completely," the statement said.

IndiGo flights cancelled live: Amid the IndiGo flight disruptions, Central Railway has announced special trains to help travellers who are stuck.

Swapnil Nila, PRO, Central Railway, told PTI, “Central Railway always remains vigilant about passengers’ needs, and starting today, we will be running 14 special trains.”

On Friday, Nila said the special services will operate on Pune-SMVT Bengaluru (Dec 6), Pune-New Delhi (Dec 7), Lokmanya Tilak Terminus-Madgaon (Dec 7), Chhatrapati Shivaji Maharaj Terminus-New Delhi (Dec 6), Lokmanya Tilak Terminus-Lucknow (Dec 6) and Nagpur-CSMT (Dec 6) routes to clear extra rush of passengers.

IndiGo flights cancelled live: Union civil aviation minister Ram Mohan Naidu said in a statement: “In order to protect passengers from any form of opportunistic pricing, the Ministry has invoked its regulatory powers to ensure fair and reasonable fares across all affected routes.”

He added, “The Ministry will continue to closely monitor fare levels through real-time data and active coordination with airlines and online travel platforms. Any deviation from the prescribed norms will attract immediate corrective action in the larger public interest.”

IndiGo flights cancelled live: The ministry of civil aviation has asked IndiGo to settle all pending passenger refunds without any delay. It has said that the refund process for every cancelled or disrupted flight must be finished by 8:00 PM on Sunday, December 7, 2025. Airlines have also been told not to charge passengers for rescheduling if their travel was affected by cancellations.

The ministry has also asked IndiGo to make sure that all baggage separated from passengers because of cancellations or delays is found and sent to the passenger’s home or chosen location within the next 48 hours. Airlines have been instructed to keep passengers clearly informed about the tracking status and delivery timings, it said in the press release.

IndiGo flights cancelled live: After IndiGo’s massive flight cancellations across the country since the past few days, airfares rose sharply across all airlines, in many cases reaching five to ten times the usual rates on major routes.

Round trip prices on the busiest routes crossed ₹80,000 to ₹90,000. A Delhi-Bengaluru return ticket showed ₹92,000 while Mumbai went up to ₹93,000, Kolkata ₹94,000 and Chennai 80,000.

Usually, economy return fares on these routes usually stay below ₹20,000 to ₹25,000. Even very late bookings rarely go past ₹30,000, as per an earlier HT report.

IndiGo flights cancelled live: IndiGo passengers at Chhatrapati Shivaji Maharaj International Airport in Mumbai lost their cool and got into a heated argument with airline staff at the ticket counter amid the IndiGo flight cancellations across the country.

As per the latest update, 117 IndiGo flights have been cancelled in Mumbai and more than 500 flights have been cancelled across the country.

IndiGo flights cancelled live: The ministry of civil aviation has directed IndiGo to make sure all baggage separated from passengers because of cancellations or delays is traced and delivered to the passenger’s home or chosen address within the next 48 hours.

"Airlines have been told to maintain clear communication with passengers regarding tracking and delivery timelines, and to provide compensation where required under existing passenger rights regulations," it said in a press release.

IndiGo flights cancelled live: The ministry of civil aviation has instructed IndiGo to clear all pending passenger refunds. It has set 8 pm on Sunday, December 7, 2025 as the deadline for completing refunds for all cancelled or disrupted flights.

Airlines have also been told not to charge any rescheduling fee for passengers whose travel plans were affected by the cancellations, it said in a press release. The ministry said any delay or failure in processing refunds will lead to immediate regulatory action.

IndiGo flights cancelled live: IndiGo cancelled more than 500 flights across the country, including Bengaluru, Mumbai, Delhi, Chennai and Hyderabad on Saturday, a day after it secured temporary relaxations in the second phase of the court mandated new flight duty and rest period rules for the cockpit crew.

Long queues at the airports, confusion amid delays and cancellations, and chaos surrounding passengers' baggage has put the airline under fire as DGCA probes the disruptions surrounding IndiGo.

But when can passengers expect a relief? Indigo Chief Executive Officer (CEO) Peter Elbers said things are likely to return to normal between December 10 and December 15.

“It will take some time to return to a full normal situation, which we do anticipate between 10-15 December,” Elbers said.

IndiGo flights cancelled live: Following IndiGo’s mass cancellation of flights across the country on Friday, the airfares surged sharply across all airlines, in many cases touching five to ten times the usual rates on major sectors.

Round-trip prices on the busiest routes crossed ₹80,000– ₹90,000. A Delhi–Mumbai return ticket was listed as high as ₹93,000, while Bengaluru was showing ₹92,000, Kolkata ₹94,000, and Chennai ₹80,000, as mentioned in this HT report.

In normal circumstances, economy round-trip fares on these routes rarely exceed Rs20,000–25,000, and even last-minute bookings seldom go beyond ₹30,000.

IndiGo flights cancelled live: The government on Saturday introduced airfare caps as IndiGo’s flight disruptions had driven ticket prices higher on many routes.

Here's what it said in the press release:

"The Ministry of Civil Aviation has taken serious note of concerns regarding unusually high airfares being charged by certain airlines during the ongoing disruption. In order to protect passengers from any form of opportunistic pricing, the Ministry has invoked its regulatory powers to ensure fair and reasonable fares across all affected routes.

An official directive has been issued to all airlines mandating strict adherence to the fare caps that have now been prescribed. These caps will remain in force until the situation fully stabilises. The objective of this directive is to maintain pricing discipline in the market, prevent any exploitation of passengers in distress, and ensure that citizens who urgently need to travel, including senior citizens, students, and patients, are not subjected to financial hardship during this period.

The Ministry will continue to closely monitor fare levels through real-time data and active coordination with airlines and online travel platforms. Any deviation from the prescribed norms will attract immediate corrective action in the larger public interest."

IndiGo flights cancelled live: A total of 117 IndiGo flights have been cancelled at Mumbai airport amid operational disruptions, airport officials told HT. These include 63 departures and 54 arrival flights.

IndiGo operations across India remained severely disrupted on Saturday, with more than 500 flights cancelled, leaving thousands of passengers stranded at airports. Passengers complained of last-minute alerts, lack of communication and long queues as flight operations continued to be hit nationwide.

IndiGo flights cancelled live: At least 14 domestic IndiGo flights from Goa’s Dabolim airport were cancelled on Saturday because of the airline’s ongoing operational disruption, a senior official told PTI. Many passengers were left stranded outside the airport in South Goa, as some of the cancellations were announced at the last minute.

A post on the airport’s X handle said 14 flights headed to Hyderabad, Ahmedabad, Mumbai, Cochin, Kolkata, Bangalore, Delhi and Indore were cancelled by Saturday afternoon.

IndiGo flights cancelled live: The central government, on Saturday, took a serious note of concerns regarding unusually high airfares being charged by certain airlines during the ongoing disruption caused by IndiGo's operational chaos.

According to a press release, the ministry of civil aviation has invoked its regulatory powers to ensure fair and reasonable fares across all affected routes in order to protect passengers from any form of opportunistic pricing. Read full story here.