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UP Police launch Twitter-based grievance redressal service
The Uttar Pradesh Police are launching a Twitter-based grievances redressal service, the first such initiative by any police force in the country.
The Uttar Pradesh Police are launching a Twitter-based grievances redressal service, the first such initiative by any police force in the country.
“UP will be the first state in the country, where Twitter will be used at all its police stations to redress grievances of people and to have better connect with them (people),” additional superintendent of police, DGP office, Rahul Srivastava said, adding that such a service was launched in Bengaluru earlier but it was for a limited area.
Srivastava said the service was a Twitter-based customer relation management platform where, through a software, complaints would be forwarded to concerned districts a serial code will be generated for a complaint. “(The code) will also help the command centre (in Lucknow) to know about the status of complaints with the click of a mouse.”
With a view to have a better connect with people and help them air their grievances and also to keep a tab on the action taken by the police, DGP Javeed Ahmad had issued directives to all the police stations to open Twitter accounts.
“The social media platform has become an important and effective tool to reach out to people and connect with them. Thus, it’s need of the hour to adopt technology and use the platform,” Ahmad said.
The DGP has already asked district police chiefs to open Twitter accounts in the name of the concerned district police and configure it with respective official mobile phones of SPs.
“The updates of twitter thus will directly be monitored by the SPs and they will be able to feel the pulse of people and keep a tab on activities of their juniors too,” the DGP said.
For uniformity, the district police have been asked to use design and header used by @Uppolice, which already has 45.9K followers.
The state police had last week organised a training session to familiarise the officials with social media and its benefits.
