IBM to revamp India government portal

IBM will make the portal managed by the state-owned National Informatics Centre (NIC) more user-friendly.

IBM India will revamp the country's national portal - www.india.gov.in - to deliver government services anytime, anywhere.

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According to a company statement in Bangalore on Monday, the enhanced portal, developed on IBM's open standards and service oriented architecture (SoA), will provide a single-point entry to government information and services to ensure transparency and responsiveness.

IBM will make the portal managed by the state-owned National Informatics Centre (NIC) more user-friendly, secure and scalable, with features such as search, personalisation and localisation of content to suit the diverse requirements of citizens.

As part of its tie-up, IBM and NIC will also ensure the portal becomes accessible to the disabled and those using handheld devices.

"The national portal is designed to usher in transparency and trust in good governance. The portal will provide the global community a 'single sign-on' facility for government services and information on India, while offering a single-window access to over 5,000 websites. It also provides infrastructure for other e-governance projects," NIC director-general Vijayaditya said.

"Scalability and innovation are critical to such a mission mode project under the national e-governance plan. We look to IBM for providing solutions that enhance the portal's capabilities and realise our goal of making it the preferred homepage of every citizen," he said.

The first phase of revamping the portal involves improving the service quality, increasing customer satisfaction and meeting the demands of an ever-changing landscape.

A team of content contributors, comprising officials, technology and subject matter experts, has been set up to provide up-to-date information.