HT Image
HT Image

India still the world's BPO hub

India has successfully fought off competition from new and emerging outsourcing regions such as the Philippines, South Africa, East Europe and Latin America to retain its position as the world's BPO hub, shows data released by Nasscom. Vivek Sinha reports. Calling India
By Vivek Sinha | Hindustan Times, New Delhi
UPDATED ON APR 08, 2012 01:55 AM IST

India has successfully fought off competition from new and emerging outsourcing regions such as the Philippines, South Africa, East Europe and Latin America to retain its position as the world's BPO hub, shows data released by Nasscom.

While the emerging regions focus on voice-based work (essentially call centre jobs), India has graduated to data analytics, accountancy, finance and other domain-specific work. It continues to have a 36% market share in global off-shoring work.

Global BPO firms, such as Genpact, WNS and EXLService, and others with delivery centres all across the world told HT they have engineers, management graduates, accountants, PhD scholars and lawyers from premier institutes working on high-end outsourcing work in India.

"Globally, the term outsourcing is often associated only with call centre work. This is incorrect. Apart from voice-based work, outsourcing includes several higher end jobs that require specialised knowledge," said Keshav Murugesh, group CEO of WNS.

Murugesh said around 75% of WNS's hirings take place in India. Other players, such as Genpact, EXLService and the BPO arms of Infosys, TCS and HCL Tech, say their India-hiring remains strong.

Rohit Kapoor, CEO of EXLService, said some of his firm's best domain experts are from prestigious institutions, such as the IIMs.

According to Nasscom, the number of people employed directly in India's BPO sector grew by 17% from 2009-10 and 2011-12 to 8,76,000.

SHARE THIS ARTICLE ON
Close
Earlier in the day, Agra zone additional director general of police Rajeev Krishna announced a cash reward of <span class='webrupee'>₹</span>1 lakh for information on the mail accused.
Earlier in the day, Agra zone additional director general of police Rajeev Krishna announced a cash reward of 1 lakh for information on the mail accused.

2 held for murder of sexual assault survivor’s father

By HT Correspondent, Hindustan Times, Agra
UPDATED ON MAR 04, 2021 02:05 AM IST
  • The ADG has constituted teams of police personnel from Aligarh to assist the Hathras police.
Close
The post-mortem report showed she was strangled to death, the officials said.(HT file photo)
The post-mortem report showed she was strangled to death, the officials said.(HT file photo)

Teen held for murder of girl after rape bid

By HT Correspondent, Hindustan Times, Agra
PUBLISHED ON MAR 04, 2021 01:58 AM IST
  • The incident took place on Sunday afternoon, when the girl went to a wheat field, owned by the family of the accused, to collect fodder and water.
Close
A district magistrate in Manipur on Tuesday withdrew a notice served by him to a talk show under the new rules framed and announced by the Centre last week.(Unsplash)
A district magistrate in Manipur on Tuesday withdrew a notice served by him to a talk show under the new rules framed and announced by the Centre last week.(Unsplash)

Only Centre can enforce new digital media rules: I&B ministry to states

By HT Correspondent, Hindustan Times, New Delhi
PUBLISHED ON MAR 04, 2021 01:51 AM IST
  • The provisions under the new rules relate to the code of ethics for digital news publishers, setting up of a grievance redressal system and the requirement of disclosure of information to Centre, the ministry said.
Close
The instrument costs nearly <span class='webrupee'>₹</span>4 crores and has been named Aries-Devasthal Faint Object Spectrograph &amp; Camera (ADFOSC), the release said.(Representative Image)
The instrument costs nearly 4 crores and has been named Aries-Devasthal Faint Object Spectrograph & Camera (ADFOSC), the release said.(Representative Image)

Spectrograph designed for Uttarakhand telescope

By Anonna Dutt, Hindustan Times, New Delhi
PUBLISHED ON MAR 04, 2021 01:47 AM IST
  • The instrument will support the 3.6 metre Devasthal Optical Telescope (DOT) in Uttarakhand, an official release from the department of science said on Wednesday.
Close
Lt-Gen BS Raju said this truce deal is desirable for both India and Pakistan and it is the need of the hour.
Lt-Gen BS Raju said this truce deal is desirable for both India and Pakistan and it is the need of the hour.

‘Ceasefire need of the hour... desirable for both India, Pak’: Lt-Gen BS Raju

By Ramesh Vinayak, Hindustan Times, Chandigarh
PUBLISHED ON MAR 04, 2021 01:38 AM IST
  • Lt-Gen BS Raju said a quiet LoC will allow us to address the challenge of terrorism in a focused manner.
Close
Enforcement Directorate (ED) has launched a money laundering probe against Franklin Templeton(Bloomberg News)
Enforcement Directorate (ED) has launched a money laundering probe against Franklin Templeton(Bloomberg News)

ED begins probe against Franklin Templeton

By HT Correspondent, Hindustan Times, New Delhi
PUBLISHED ON MAR 04, 2021 01:15 AM IST
  • The central agency has registered a case on the basis of an FIR registered by Chennai Economic Offences Wing in September last year.
Close
Over 70 people died after the February 7 floods that occurred after a lake breached at Nanda Devi glacier in the upper reaches of Himalayas(HT_PRINT)
Over 70 people died after the February 7 floods that occurred after a lake breached at Nanda Devi glacier in the upper reaches of Himalayas(HT_PRINT)

Experts slam claim that human activity not behind recent flood

By Neeraj Santoshi, Jayashree Nandi, Amanjeet Singh Salyal, Hindustan Times, Chandigarh, Dehradun, New Delhi
UPDATED ON MAR 04, 2021 01:31 AM IST
  • Dhyani added that the burden on the ecology due to construction on Himalayan slopes made the region prone to disasters.
Close
Civil rights activist Gautam Navlakha was first arrested in connected with this case in August 2018 when the case was probed by the Maharashtra Police. After NIA took over the probe last year, Navlakha surrendered in April 2020. (HT PHOTO).
Civil rights activist Gautam Navlakha was first arrested in connected with this case in August 2018 when the case was probed by the Maharashtra Police. After NIA took over the probe last year, Navlakha surrendered in April 2020. (HT PHOTO).

Supreme Court issues notice on Gautam Navlakha’s plea for default bail

By Abraham Thomas
PUBLISHED ON MAR 04, 2021 12:49 AM IST
  • Navlakha claimed in his petition filed through advocate Shadan Farasat that the 90-day period for filing of charge sheet was over and he was entitled to default bail under Section 167(2) of the Code of Criminal Procedure (CrPC).
Close
After the arrest, Lama was admitted in a district hospital since his blood pressure shot up. (GETTY IMAGES) (Image used for representation).
After the arrest, Lama was admitted in a district hospital since his blood pressure shot up. (GETTY IMAGES) (Image used for representation).

GJM leader close to Bimal Gurung arrested under POCSO in Sikkim

PUBLISHED ON MAR 04, 2021 12:38 AM IST
  • Lama was being considered as the GJM candidate for the Kalimpong assembly seat in the coming polls later this month.
Close
The top court which is examining measures to fast-track cheque bounce cases in a suo moto proceeding had on February 25 sought the view of the Centre to create additional courts for exclusive trial of such offences. (HT PHOTO)
The top court which is examining measures to fast-track cheque bounce cases in a suo moto proceeding had on February 25 sought the view of the Centre to create additional courts for exclusive trial of such offences. (HT PHOTO)

Centre differs with SC on additional courts for cheque bounce cases

By Abraham Thomas
PUBLISHED ON MAR 04, 2021 12:18 AM IST
  • Unhappy with the response, the bench headed by Chief Justice of India (CJI) SA Bobde asked Solicitor General Tushar Mehta to appear in the case along with Additional Solicitor General (ASG) Vikramjeet Banerjee, who presented the note to the Court.
Close
The officer cited spinal disorder as the reason why he planned to ride a horse to reach office instead of a bike.(Representational Photo)
The officer cited spinal disorder as the reason why he planned to ride a horse to reach office instead of a bike.(Representational Photo)

Man in Maharashtra wanted to ride horse to office to overcome spinal problem

PUBLISHED ON MAR 04, 2021 12:13 AM IST
  • The officer withdrew his request after an orthopaedic surgeon said his purpose would not be served by buying a horse.
Close
The actual agreement on the missiles is expected to be inked during a meeting of leaders of the two countries this year.(HT file photo)
The actual agreement on the missiles is expected to be inked during a meeting of leaders of the two countries this year.(HT file photo)

India signs pact with Philippines for supply of BrahMos missile

By Rezaul H Laskar, Hindustan Times, New Delhi
UPDATED ON MAR 04, 2021 02:25 AM IST
The signing of the “implementing arrangement” for procuring of defence materials and equipment was announced by the department of national defense of the Philippines on its Facebook page.
Close
HT Image
HT Image

Only Centre can enforce new digital media rules: I&B ministry to states

PUBLISHED ON MAR 03, 2021 11:48 PM IST
New Delhi The information and broadcasting ministry on Wednesday told all states and Union territories that no state official, district magistrate (DM) or police commissioner has the power to seek information from any media house under the new digital media rules unless information is sought by the central government
Close
The Union health ministry has been making modifications to the vaccination process since it was opened for the general public on March 1 to suit the needs of the elderly and those with comorbidities.(REUTERS)
The Union health ministry has been making modifications to the vaccination process since it was opened for the general public on March 1 to suit the needs of the elderly and those with comorbidities.(REUTERS)

Govt allows 24x7 vaccination as surge continues in six states

By Rhythma Kaul, Hindustan Times, New Delhi
UPDATED ON MAR 04, 2021 02:12 AM IST
Hospitals welcomed the move, saying segregated timings would mean less crowding.
Close
A file photo of a health care worker preparing to administer a dose of the Oxford University-AstraZeneca vaccine. (REUTERS)
A file photo of a health care worker preparing to administer a dose of the Oxford University-AstraZeneca vaccine. (REUTERS)

Covid-19: Canada receives 500,000 doses of Covidshield vaccine made in India

UPDATED ON MAR 03, 2021 11:50 PM IST
Delivery of the first tranche of a total of two million doses scheduled by mid-May was announced by Canadian Prime Minister Justin Trudeau
Close
SHARE
Story Saved
OPEN APP