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Interactive Voice Response System started
MS SHEKHAWAT, Deputy Comptroller and Auditor General of India inaugurated the Interactive Voice Response System (IVRS) facility at AG office on Thursday.
MS SHEKHAWAT, Deputy Comptroller and Auditor General of India inaugurated the Interactive Voice Response System (IVRS) facility at AG office on Thursday.
Speaking on the occasion, Shekhawat praised the installation of IVRS as it would enhance the quality of services. He also inaugurated the IVRS dialling telephone number 2421910.
“The IVRS which is being introduced today will benefit about five lakh employees of the UP government whose GPF accounts are maintained at AG’s offices,” he said.
Shekhawat said the new system would facilitate the GPF subscribers to know the status of their accounts at any time. For other queries or correction of faults, the subscribers could approach the DDOs and AG’s office.
“I am sure the system would go a long way to empower the customer and enhance the customer satisfaction level,” said Shekahwat.
“The authorisation of GPF and pension payment are more sensitive in nature. We are improving the services regarding maintenance of accounts,” he added.
“The GPF accounts have been computerised for more than a decade now. The details have been placed on the website of the Accountant General,” he said.
Credits such as DA arrears and pay arrears, for which, details were often not available. Sometimes the original records such as ledger and passbooks are incomplete. In order to redress the problems, the best solution is a constant dialogue with the subscribers and IVRS will help in this regard,” he said.
“Apart from GPF accounts, the final payment status can also be obtained through IVRs. We also intend to introduce more services such as loan details in the near future. The position about revision of pension can also be seen from AG’s website,” he added.
The welcome speech on the occasion was delivered by Onkar nath, Accountant General while vote of thanks was proposed by Santosh Kumar, DAG (funds).
