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Software glitch causes 1-hour delay at Mumbai airport

Around 50 departing flights from 5.30pm to 7.30pm were delayed due to the cascading effect

mumbai Updated: Aug 01, 2018 00:30 IST
HT Correspondent
HT Correspondent
Hindustan Times
Mumbai airport,Mumbai flight delay,MIAL
The airport operator said the system network encountered an issue at 4.45pm and was resolved by 5.50pm.(HT Photo)

Flights at Mumbai airport were delayed for about an hour on Tuesday after a glitch in the ticketing software affected work at the check-in counters. Both domestic and international flights were affected.

Passengers at the airport complained of being stranded at the check-in counter. “Boarding passes are being issued manually, slowing down the process,” said a Delhi-bound passenger.

According to sources from the airport, around 50 departing flights from 5.30pm to 7.30pm were delayed due to the cascading effect.

Another passenger said they he was not able to get their flight updates as the display boards at the airport were not displaying any information.

The spokesperson of the airport operator, Mumbai International Airport Pvt Ltd (MIAL), said the system network encountered an issue at 4.45pm and resolved it by 5.50pm. Airlines, however, reported that the system was back to normal at 7pm.

MIAL released a statement in the evening, saying they regretted the inconvenience caused to passengers and added extra manpower to look into essential operational measures and keep things running smoothly.

Indigo alerted its passengers to reach the airport well in advance because of long queues at the check-in counters. Jet Airways tweeted, saying ‘Due to a LAN Network failure at #Mumbai International airport, check-in systems are impacted for all airlines and departure delays up to 1 hour are expected at Mumbai airport.’ Another tweet mentioned the check-in systems to be back to normal at around 7pm.

First Published: Aug 01, 2018 00:30 IST