‘Lack of accountability in system increases complaints’

The civic body’s claim of having redressed 85 per cent complaints registered in the last 12 months doesn’t ring true with citizens across the city, reports Bhavika Jain.

The civic body’s claim of having redressed 85 per cent complaints registered in the last 12 months doesn’t ring true with citizens across the city.

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Chembur resident Dr Sandeep Rane registered a complaint three months ago about illegal slums and encroachments on the Pestom Sagar road number 4, opposite Holy Family School.

“The data shows that the complaint has been redressed but the reality is that these slums still exist,” added Rane.

Rane said there is no transparency and accountability in the system. “If these complaints are taken seriously there will be no more complaints and the number of complaints will come down,” added Rane.

In November, Sahil Ruben a resident of Lokhandwala Complex in Kandivli filed a complaint regarding missing covers on manholes on his back road, and was given a complaint number.

He said, “I filed another complaint in February. When I followed up, I was told the complaint had been addressed. But there are no covers still.”

Complaints about environment related concerns also increased last year.

“Every week a few people turn up with axes to ‘trim’ some tree and they don’t have the necessary permissions,” said Sucheta Sharma a resident of Shivaji Park.