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Ghaziabad corporation to revive 2006 citizens’ charter

The Ghaziabad municipal corporation has decided relaunch its 2006 citizens’ charter after Yogi Adityanath ordered one to be put up in government offices

noida Updated: Mar 24, 2017 22:20 IST
Ghaziabad,municipal corporation,citizen charger
The Ghaziabad municipal corporation came up with a citizens’ charter for timebound delivery of services in 2006. It is yet to be implemented.(Sakib Ali/HT Photo)

The Ghaziabad municipal corporation has decided to immediately relaunch its previous citizens’ charter for delivery of services that was introduced in 2006. The move comes after chief minister Yogi Adityanath recently ordered a citizens’ charter to be put in place in government offices in the state at the earliest.

The 2006 guidelines were majorly not adhered to by corporation officials and their respective departments. The guidelines provide for timebound delivery of services and complaints’ resolution related to encroachment, civil works, water works, taxes, health and horticulture departments. They state that cleaning of drains and roads and removal of garbage is to be done within one to two days. Likewise, complaints for removal of dead animals are to be taken up within a day.

The time frame for removal of encroachments from roads, parks, drains and on corporation land is three to seven days. The charter also states that resolution of sewage overflow, pipeline leakage or breakage and dirty water should take only one to two days.

“We will welcome the citizens’ charter coming into effect. The complaints should be attended to in a professional manner within a set time frame. Complainants often have to make several rounds of the corporation office, but complaints remain pending as resolution was dependent on the officials’ whims and fancies. Now, the corporation must enforce the charter in letter and spirit,” said Rajendra Tyagi, councilor from Raj Nagar.

Additional municipal commissioner DK Sinha failed to say why the 2006 charter was not put in place earlier despite the corporation being a service provider.

“There has been laxity in implementing it. The charter was as per government orders and will now be implemented,” he added.

Mayor Ashu Verma said, “I have asked officials to implement it at the earliest. The issue will also be taken up in the executive committee meeting to be held on Saturday. I will see to it that it is implemented and enforced.”

“With the new government taking charge in the state, the lethargy and lax attitude of officials has been shed and they are working to serve the citizens. It is time for officials to start working professionally and deliver services,” he added.

First Published: Mar 24, 2017 22:20 IST