Quick redress within touching distance
The district administration on Thursday launched the Saanjhee Pahal (joint initiative) programme here to redress public grievances in a specific time and fix the accountability of officers concerned.punjab Updated: Jan 02, 2014 23:58 IST
The district administration on Thursday launched the Saanjhee Pahal (joint initiative) programme here to redress public grievances in a specific time and fix the accountability of officers concerned.
The system is to solve people’s complaints on the spot every Thursday in Mini Secretariat here before the senior officers. The latter will have to solve all matters within 30 days. After inaugurating the programme and meeting officers here, deputy commissioner Nikhil Gajraj said the system would not let officials file incomplete and false information.
All officers concerned will file an online report about the grievances redressed. They have the passwords and the usernames already. The main copy of complaint, along with a reference number, will be on the computer system of the department concerned. Redress is available also on telephone helpline number 1800-180-1744 and on the SMS (short messaging service) by sending CCMS GIS and the content to 92151-56503. Officials will hear the complaints between 11am and noon, and the deputy commissioner’s office will get a report.
The DC directed the district education officer (DEO) to examine the running of the midday-meal scheme in the district and ensure that headmasters check the quality of food served to children in schools.
Regional transport authority (RTA) Sushil Malik has orders to ensure that there is reflector tape on vehicles and officers concerned are regular in checking overloading and pollution certificates.
The roadways general manager is told to not let passengers travel on top of any bus. The officers gathered received 17 complaints on the first day of their implementing the system. They have 15 days to fine the action-taken report.
Surjeto of Ismailabad was first to use the system to seek benefit of the below-poverty-Line (BPL) scheme. Joga Singh of Mira Thaskaji complained against the delayed payment of salary to schoolteachers in the village. The people of Hansala alleged that a depot holder with suspended licence was still active in the village.
Gajraj told all block development officers to submit the utility certificates of 13th finance commission grants by next Tuesday.