E-Paper
Zerodha says 20% of clients faced issues with checking status of orders
Zerodha had identified the root cause of the problem being the one affecting some users being unable to view their executed orders in the order book.
Stock trading platform Zerodha on Monday said that 20 per cent of its clients experienced issues with checking the latest status of their orders and positions while order placement continued unaffected.
“This issue was limited to one of the many independent “silos” which are designed to operate independently, which is why 80% of the clients were unaffected”, Zerodha posted on social media platform X.
According to the statement, the processes handling streaming order and position updates from the order management system had slowed down.
“ These processes have failovers that mirror them 1:1, but that mirrors also exhibited the same behaviour. We were unable to ascertain the root cause at this point. We deployed an ad-hoc solution to re-sync the slowed down order and position stream data, but the same behaviour caused this to slow down significantly”, the statement added.
Zerodha said it stopped the order placement for the affected set of users on the silo. The orders and positions were synced on Zerodha's platform Kite, making the updated orders and positions data available to clients.
After ensuring the stability of the streams, the platform resumed allowing clients to exit their positions and orders but fresh orders were still blocked.All restrictions on order placement were removed by 12 pm.
“We have put in additional checks to ensure that the issue doesn’t arise again. We are still investigating the root cause and will share a root cause analysis (RCA) of the issue soon”, the company said.
“We sincerely apologize for the issues caused today. We are still investigating the root cause. If you were affected, please create a ticket and someone from our team will reach out to you. We have waived off call and trade and DP charges for the day”, the statement added.
A week ago, Zerodha's trading platform Kite had experience similar glitch as some users had reported difficulties in viewing their order positions, ANI reported.
There have been concerns among the users who depend on the platform to invest their money.
Recently, Groww overtook Zerodha to become India's largest stockbroker with 66.3 lakh active clients. It surpassed Zerodha's tally of 64.8 lakh clients as per a National Stock Exchange data.
In March 2021, Zerodha had 34 lakh active customers while Groww had only 7.8 lakh, according to a report by Moneycontrol.
