E-Paper
Ex-journalist alleges that HDFC ERGO denied medical claim after she was admitted to hospital, company reacts
After Preeti Chobey shared about her experience with HDFC ERGO, it raised concerns in the online community. Since then, the company has reacted to her tweet.
Preeti Chobey, an ex-journalist, shared about an incident that left her disturbed. Chobey alleged that she was admitted to Medanta after she got sick. Later, when she tried to claim her health insurance from HDFC ERGO, the company denied it. After she made the post, it garnered the attention of many and gained numerous reactions. Now, HDFC ERGO has also shared a statement regarding Chobey's claim.
"I was ADMITTED in Medanta due to sudden unconsciousness As I had @HDFCERGOGIC insurance, which covers Medanta. They referred me to the ICU heart later on. HDFC denied my claim, stating it happened due to tension. I trusted my insurance, and now they left me with no choice," Chobey wrote in her post. (Also Read: Gurugram man cheated of ₹71 lakh over 5 years in insurance fraud)
Take a look at the tweet here:
HDFC ERGO told HT, “As a responsible insurer the health and wellness of our customers is of utmost importance to us. In this particular case, the claim was intimated to us by the hospital on behalf of the insured on 18th April 2024. For proper adjudication of the claim we have sought additional documents from the hospital. However, considering the time sensitivity, we had requested the claimant to continue with the treatment and submit documents for reimbursement.”
They further added, “We have also established contact with Ms. Chobey as on 22nd April 2024 and have requested her to share the necessary documents, upon receipt of which, we will initiate an evaluation and verification of the same and process the said claim within 24 hours of completing this process.”
This post was shared on April 21. Since being posted, it has gained more than 1.3 million views. Many people also liked the post and expressed their reactions.
Here's how people reacted:
An individual wrote, "I had health insurance of 1 cr, but they denied me multiple times, and I changed my insurance provider. I am happy as I didn't pay a single penny after shifting. They are just frauds."
A second shared, "Sky is rocketing premiums, and then insurance companies do this to their members! No less than cheating!"
A third added, "Please take care of yourself, Preeti ji. This is so tragic."
"@HDFCLIFE, @HDFCERGOGIC, if this is true, I'll never buy HDFC Life Insurance. This is blatant fraud by the insurance agency. You need to answer this?" posted a fourth.
A fifth said, "What nonsense is this, @HDFCERGOGIC? The reason for refusal of payment doesn't appear valid. @HDFCLIFE @HDFC_Bank should promptly review this matter and resolve it ASAP."
