'AI can't replace visa officer but…': VFS Global CEO explains international travel impact| HTLS 2026

How is artificial intelligence changing visa processing, and can it ever replace human decision-making at borders? At the 24th edition of the Hindustan Times Leadership Summit, VFS Global Founder and CEO Zubin Karkaria explains how AI is being used to support visa officers, analyse documents and bank statements, and make visa processing more efficient — while leaving the final decision to humans.