The government is soon going to take serious note of consumer complaints against e-commerce websites and has decided to “name and shame” those unable to provide adequate assistance.
The decision that was taken in a close-door meeting between commerce minister Nirmala Sitharaman and consumer affairs minister Ram Vilas Paswan, sources said.
Naming and shaming is generally done by the government in case of wilful loan and tax defaulters by releasing ads and issuing advisories on public forums.
“This was a suggestion given by Sitharaman and Paswan has directed his department to form guidelines,” sources said.
Of late, Sitharaman has received a slew of complaints through social media, emails and written letters by customers seeking relief. “Since commerce ministry is not liable to get such complaints redressed, I met Ram Vilas Paswan to have a mechanism worked out,” Nirmala Sitharaman said.
After the meeting, Paswan also handed over a list of over 200 e-commerce companies that were being tracked by his department over consumer complaints.
“We have the list and I along with consumer affairs ministry and state governments will work to find whether these are fake companies or not and if not then we will take strict action against them,” Sitharaman said.
Prime Minister Narendra Modi, at his first ever townhall this month, had said “grievance redressal is a must for good governance”.