Business Processing Industries Association of India (BPIAI), the apex organisation of BPOs, that has remained mum on the recent Dhaula Kuan gangrape incident till now finally broke its silence on Sunday.
Last Wednesday, five men allegedly abducted and raped a 30-year-old woman when she was dropped off after work from Gurgaon call centre.
A meeting will be called soon for members of the association to deliberate on the issue of safety of its employees, especially women. The matter would also be taken up with the Delhi and Gurgaon police.
BPIAI president Manoj Malhotra, who recently assumed charge, said the member companies would be asked to revisit the safety guidelines and strictly follow them in the interest of women workers.
“We will issue circulars to firms and also meet to discuss the issue. The safety of women employees is a serious matter,” Malhotra added.
In March last year, the Gurgaon police and BPIAI had jointly worked out an extensive list of employee safety rules for BPO and call center companies, cab drivers as well as women staff with strict orders on adherence.
The Gurgaon police are also planning to call a meeting of BPO authorities, including the heads of human resource and logistics departments.
The Gurgaon Transport Association, that has around 66 cab companies supplying vehicles to call centres, will also be briefed. The Millennium City is a BPO hub with 250 firms that employ more than 1.5 lakh people. Of this, 25% are women and a majority of them are from Delhi. About 4,500 cabs ferry staff to NCR towns daily.