Dunzo delivery app services affected in flooded areas of Bengaluru

Delivery app Dunzo halted its services in flood-hit areas of Bengaluru in a bid to prioritise delivery executives' safety as rains batter the city.

Published on: Sep 9, 2022, 11:57:14 IST

By Yamini C S | Edited by Chandrashekar Srinivasan

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Amid waterlogging and flooding in parts of Bengaluru - where daily life has come to a standstill with heavy showers - the Dunzo delivery app has halted services, people said on social media.

Reliance backed-Dunzo has halted some of its operations in parts of Bengaluru that battle with waterlogging and flooding. (Dunzo)

Dunzo, a Bengaluru-headquartered company, delivers groceries within a promised 19 minutes and also has a separate service to pick up and deliver packages within the same city.

Its grocery delivery service has been unavailable in the flood-hit parts.

Also read: Dunzo reacts to Swiggy delivery boy's ‘outsourcing skill' in Bengaluru

The Reliance Retail-backed company operates in eight cities, including Bengaluru, but has not been accepting orders since Wednesday, news agency PTI quoted an individual as saying.

There were screenshots of the app user interface on social media which reportedly displayed a message: "Dunzo Daily will be back in a while".

A photography page on Twitter posted an image from Bengaluru showing delivery men wading in knee-deep water and towing their bikes to safety.

Another Twitter user said there is a collapse in 'gig economy' and claimed that none of the apps - Dunzo, Swiggy, Ola, Uber, Zomato, Rapido, among others - were working in Bengaluru.

PTI quoted a Dunzo spokesperson as saying: "The efforts of our delivery partners have been instrumental in reducing the havoc caused by heavy rains. To ensure their safety, we paused deliveries in areas with excessive water logging."

Also read: K’taka minister meets IT firm delegates, assures of solution in Mahadevpura

"On the other hand, we also want to ensure that our customers have access to daily essentials, especially when they can't step out of their homes. Our team is making continuous efforts on-ground to deliver in these areas, including using trucks to ensure essentials reach our customers in their time of need. Operations affected by heavy rains should resume shortly," the spokesperson added.

Many IT companies have incurred losses as employees were unable to get to work amid waterlogged and inundated roads. To address their woes, Karnataka's IT and BT Minister Dr C N Ashwath Narayan, convened a meeting with representatives of companies such as Goldman Sachs, Infosys, Wells Fargo, Wipro, Mphasis, Intel, TCS, Accenture, Sonata Software, Philips and Solace, to arrive at a solution together.

(With PTI Inputs)

ABOUT THE AUTHOR
Yamini C S
Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.Read More

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