Servers restored at Mumbai's T2 airport; cable cut from construction caused snag | Mumbai news - Hindustan Times
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Servers restored at Mumbai's T2 airport; cable cut from construction work caused snag

By | Reported by Yogesh Naik
Dec 01, 2022 08:56 PM IST

Central Industrial Security Force (CISF) DIG Shrikant Kishore earlier said to HT that the system blackout happened due to the damage of optic fibre cable.

All servers at Mumbai's T2 Airport have now been restored. The systems were down for more than two hours, and came back to normalcy at around 6.35pm. In a statement, the Chhatrapati Shivaji Maharaj International Airport (CSMIA) said that there was network interruption due to a cable cut “during some construction work in the city”. “This interrupted the various ticketing systems. All systems are now restored and working,” it added.

Long queues at all counters at Mumbai's T2 airport. (Sourced by HT)
Long queues at all counters at Mumbai's T2 airport. (Sourced by HT)

Central Industrial Security Force (CISF) DIG Shrikant Kishore earlier said to HT that the system blackout happened due to the damage of optic fibre cable.

Visuals flooded social media showing huge queues at all counters for baggage drop during the down period.

“Our teams are present on ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding,” Mumbai International Airport spokesperson said.

As chaos broke out with people sharing their woes on social media owing to the server crash, CISF said in a statement that the “crowd is slightly more than normal”. “The crowd is being managed well and there is no chaos as manual passes are being issued,” it read.

Vistara spokesperson told HT that all airlines were impacted.

Akasa Air spokesperson also confirmed the impact on airline services, adding that the airport operators were working on the issue. “We are assisting passengers according to their needs,” the spokesperson said.

Air India responded to multiple users on Twitter, saying their team was working “diligently” to curtail the inconvenience caused.

(With inputs from HT bureau)

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