KPO/LPO: challengesUpdated: May 12, 2008 20:00 IST
The sector’s rapid growth has become a double-edged sword. On one hand, it has created several opportunities for KPO professionals; on the other, it is increasing domain problems for the companies in the industry.
The major challenge is to find talented workers. Employees don't stick around. Companies need to ensure that attrition rates are a minimum.
The quality of manpower also needs to be maintained.
To convince lawyers and engineers in India that legal process outsourcing is a career opportunity, and to explain to them that they will be working in a sector where India is being globally recognised.
To convince lawyers in the US how and why lawyers in India can perform legal functions better.