Bus services have improved
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Bus services have improved

HT-CSDS survey reveals that largest proportion of city's voters feel that the quality of bus services has improved over past five years.

india Updated: Nov 10, 2003 17:40 IST

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Public transport facilities in Delhi have traditionally attracted more criticism than in metros like Mumbai or Kolkata. Delhiites have nearly always regarded the city’s bus service as being unsatisfactory. But things might finally have begun to change.

According to the findings of the HT-CSDS Survey, the largest proportion of the city’s voters feel that the quality of bus services has improved over the past five years.

Forty-one per cent of the people feel that services are better now than in 1998. Sixteen per cent feel that services have deteriorated.

The proportion of those who say that the situation has improved is a little higher among the regular users of Delhi’s bus services. Forty-seven per cent of the regulars express the opinion that things are better than what they were five years ago.

This favourable opinion cuts across class divisions. Everybody — rich voters, poor voters and middle class voters — agrees that the quality of bus services in the national Capital has improved over the past five years.

The coming of private players in city bus services, is, however, frowned upon. The privatisation of the Delhi Transport Corporation (DTC) is, in voters’ opinion, a no-no.

According to the HT-CSDS Survey, 64 per cent of the people of Delhi feel that DTC should continue to remain entirely the responsibility of the government. Only 19 per cent believe that DTC should go private.

The views of those who use Delhi’s buses regularly are stronger than the average on this issue. A clear majority — 68 per cent of voters — oppose any move to privatise DTC.


Like the positive impression about the quality of services, the negative opinion of privatisation cuts across economic classes. A majority of people in every class feels the government should continue to run DTC.

First Published: Oct 27, 2003 23:51 IST