Metropolis: The Rivals
Piramal Diagnostics Services
Called Wellspring until recently, this is one of India's largest lab chains, with six laboratories and 400 collection centres. It belongs to the Piramal Group, which owns Nicholas Piramal, one of the country's leading drug companies and a stock market darling. The lab has an annual revenue of Rs 150 crore.
The company has invested heavily in research and delves into branches like natural products, herbal, medicinal and synthetic chemistry, cheminformatics, process development, drug metabolism & pharmacokinetics and molecular biology. "Our model is different from that of Metropolis, which follows us closely in terms of the test menu," said Girish Mehta, president of Piramal Diagnostics Services. "We do not compete on costs, but focus on high-end tests. We believe patients will choose quality over the cost."
Disha Pathology Labs
Founded by Dr Abha Shroff, Disha offers a range of tests, but its specialty is ocular pathology or tests relating to the eye. It is located in the premises of the Shroff Eye Hospital, the first eye hospital to have received a stamp of approval from the US-based non-profit Joint Commision International, which promotes patients' safety. Disha also offers unusual facilities like ordering tests online - you can request a lab test to be done by filling out their online form. In addition, the pathology lab also provides a service for the microbiological surveillance of operation theatres, where Disha assess the operation theatre and gives guidelines on what disinfection procedures should be followed. "We are located on a main road, SV Road in Bandra, which is a convenient location accessible to people from all corners of Bombay," said Shroff, accounting for the lab's success. "From the start, I ensured we used automated equipment. We also try to give patients their reports as fast as possible, within an hour or an hour-and-a-half, at least."