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Reality check surprises CM

IT WAS a time of reality check for Chief Minister Shivraj Singh Chouhan as he unveiled the 'Samadhan Online', a grievance redressal system of the State Government leveraging advances of Information Technology.

india Updated: Feb 08, 2006 16:22 IST

IT WAS a time of reality check for Chief Minister Shivraj Singh Chouhan as he unveiled the 'Samadhan Online', a grievance redressal system of the State Government leveraging advances of Information Technology.

“I was surprised to know that salaries of Shikshakarmis were not distributed in Mandla district from the last seven months,” Chouhan told newspersons at the Mantralaya following inauguration of the Samadhan Online.

Directives were issued to immediately resolve the issue and to take action against those found guilty in delaying the salaries, he added. Singh expressed the confidence that the programme would help smoothen the system and keep the entire machinery on toes.

On the first day, the Chief Minister selected complaints of over a dozen districts. “A majority of the complaints were related to power, revenue and forest departments and also cases related to police,” he informed.

Referring to the impact of the scheme on the system, Chouhan said that pace of disposal of complaints has doubled since announcement of the Samadhan Online.

“With the implementation of this system, entire administration has became sensitive towards the woes of people and is making all-out efforts to provide relief to complainants,” he asserted.

Enthused by today's response, the Chief Minister announced that he would daily monitor progress of various departments so that the benefits of schemes reached to the people of the State.

Admitting there is lot of scope to improve the grievance redressal mechanism, the Chief Minister pointed out that this is borne out by the fact that while 97 per cent grievances were redressed in Sehore district, disposal of complaints was only 14 per cent in Umaria district.

First Published: Feb 08, 2006 16:22 IST