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RMS to set up BPO centre in Gurgaon

US-based RMS will set up the first BPO centre in Gurgaon, which will be operational by August 2006.

india Updated: Jun 12, 2006 15:36 IST
Press Trust of India
Press Trust of India

Making its entry into the Indian BPO market, US-based Receivable Management Services said on Monday it will set up its first centre in India with an investment of 3-4 million dollars and is also "actively considering" acquisitions to expand in the country.

"We will set up our first BPO centre in India at Gurgaon, which will be operational by August 2006. In the first phase, we will invest about 3-4 million dollars and increase it to 10 million dollars in the next three years," RMS India Chief Operating Officer Anil Kumar said.

"The Gurgaon centre will have a capacity of about 400 seats and we plan to recruit 800-1000 people in the first year with the number going upto 5000 people in three years," he said.

The 10 million dollar investment would also be used in setting up another three centres in locations such as Jaipur, Chandigarh and Ludhiana in the coming three years, he said.

Discussions are still going on to acquire some companies here and abroad to expand our business and it would be completed in the next 2-3 months, Kumar said refusing to divulge any further details.

The company would also tap the domestic market.

With wide opportunities present in the Indian BPO market, we expect a revenue of about 6 million dollars in the first year and about 40 million dollars in the coming three years, Kumar said.

RMS deals in business to business accounts receivable, which includes electronic bill presentation, deduction management, cash application, credit charge backs besides traditional collections. The company has over 15 centres worldwide.

In RMS's India operations, we would try to rope in some of our existing global clients, Kumar said.

"We have a strong base in the global market. We will try to rope in our global clients for Indian operations besides adding some clients from here," Kumar said.

Being a wholly-owned subsidiary, the funding for the India operations would come directly from the parent company, he said.

We would replicate our US-delivery BPO model in India, which would create a "blended solution" for servicing multinational clients, Kumar said.

First Published: Jun 12, 2006 15:36 IST