Airline to pay for giving non-veg food to veggie
On June 16, 2009, Faleen Majumdar and his family flew from Toronto to Mumbai but were forced to go hungry in the 13-hour flight because the airline did not have vegetarian meal.mumbai Updated: Aug 02, 2010 01:08 IST
On June 16, 2009, Faleen Majumdar and his family flew from Toronto to Mumbai but were forced to go hungry in the 13-hour flight because the airline did not have vegetarian meal.
Majumdar, a businessman from Aurangabad, lodged a complaint with the international airline, Asiad Airways.
His family went through the same ordeal on July 4, 2009.
This time he moved the consumer court.
The Aurangabad District Consumer Complaints Redressal Forum has asked the airline to pay Rs 75,000 to Majumdar and has given the airline six weeks' time to pay the compensation.
The businessman had opted for Asian vegetarian meal while booking return tickets for Toronto. While going to Toronto on March 28, 2009, he, his wife and two children were served vegetarian meal. But during his return journey in June by the same airline, he was served non-vegetarian meal.
His wife and children flew by the same airline in July and they too did not get vegetarian food during the flight.
Asiad Airways said the family could not be provided vegetarian meal because of communication gap. The airline admitted the preference given by Majumdar for himself and his family members did not reach the cabin crew and they could not provide them vegetarian food.
It said that it had offered free flight of 5,000 miles to the complainant but he turned it down.
The forum consisting of its president Anjali Deshmukh and member Rekha Kapadia held the airline guilty of deficiency in service and directed it to pay Rs 75,000 to the family. Asiad Airways will also have to pay Rs 2,000 to the complainant towards litigation cost.
Majumdar had alleged the airline had deliberately provided non-vegetarian food to him and his family members with an intention to hurt their religious sentiments.
He had sought a compensation of Rs 11.92 lakh, which included Rs 1.5 lakh towards compensation for hurting religious sentiments. The forum rejected the complainant's contention for want of evidence.