Authority plans Twitter handle to connect with Greater Noida residents

The Greater Noida authority on Tuesday said that it has decided to address problems of residents and property buyers on social networking sites - Twitter and Facebook

The Greater Noida authority on Tuesday said that it has decided to address problems of residents and property buyers on social networking sites -Twitter and Facebook.

The Greater Noida authority to begin addressing residents grievances through social networking sites - Twitter and Facebook. (Burhaan Kinu/HT Photo)

The authority said before taking to the sites, it is setting up a back-end team that will address grievances registered there.

“We do not want to open a Twitter account on behalf of the Greater Noida authority in haste. It will be done only after a dedicated team of professionals is ready to handle the traffic,” said Deepak Agarwal, chief executive officer (CEO) of the Greater Noida authority.

There are 40,000 allottees in residential areas and 5,000 allottees are there in industrial, institutional and commercial areas. Besides, around 2 lakh homebuyers have booked flats in Greater Noida group housings.

Once the Twitter account is made operational, property buyers and allottees can communicate with officials promptly.

“We want to form a team that will respond to people’s tweets responsibly. People want quick solutions through social media. But that can happen only in some cases, because every issue cannot be solved quickly. Therefore, before opening the Twitter account, we will have to ensure that the right person is appointed to handle the traffic,” said Agarwal.

“If the Twitter handle is not handled properly, it can invite negative publicity for the Greater Noida authority,” said another official of the authority.