This company offers free internet services to its customers for a day. Read here

Excitel Broadband, under its policy, will provide free internet services for a period of 24 hours if it is unable to resolve a customer's connectivity-related issues. However, there's a condition as well.

Updated on: Aug 14, 2022, 14:29:23 IST

By HT News Desk, New Delhi

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Broadband service provider Excitel has for its customers a policy under which the company provides free internet services to them for a period of 24 hours if it is unable to resolve a complainant’s connectivity-related issues.

Excitel Boradband’s free service policy:

According to Hindustan Times’ sister publication Live Hindustan, Excitel, under its terms and conditions, promises to its customers that their connectivity-related issues will be resolved within four hours of such a complaint being registered. However, if the problem is not resolved within the said timeframe, the complainant will be eligible for internet services for a day, free of cost.

The policy states that for each four-hour period in which the service provider failed to resolve the issue, the customer will get 24 hours of additional internet without shelling out a single penny. However, one important condition is that the complaint should have been made between 9am and 9pm.

Any problem that came up before 9am or arises after 9pm, shall not be treated with the same set of terms and conditions.

About Excitel

Excitel, which has offices in Delhi, Hyderabad and Mumbai, is known for offering some of the most affordable plans. According to the company, at present, it is used in more than 650,000 homes across the country, and is expanding very fast.

You can read more about the company here.

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HT News Desk
Follow the latest breaking news, major developments and agenda-setting stories from India and around the world with the newsdesk at Hindustan Times. Operating round the clock, the desk brings together experienced editors, reporters and correspondents to deliver fast, accurate and contextual reporting across subjects that influence public policy, governance, business, society and international affairs. The HT News Desk covers politics, elections, government policies, the economy, business and markets, science and technology, the environment, law and order, infrastructure, education, climate issues and geopolitics, while closely tracking developments across states, institutions and global capitals. The team also leads coverage of major breaking news events, policy announcements, court proceedings, natural disasters, public emergencies and significant international developments. Reports published by the newsdesk are based on information gathered from reporters on the ground, official statements, government agencies, court records, regulatory filings, recognised institutions and other authoritative sources. Stories undergo editorial scrutiny and verification processes to ensure accuracy, fairness and relevance, and are updated as events evolve and additional information becomes available. Whether covering a key political decision in New Delhi, an economic policy shift affecting millions, a landmark court ruling or a major global event, the HT News Desk aims to provide readers with reliable, fact-based journalism that delivers not only the latest developments but also the context and analysis needed to understand their wider implications.Read More

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