SBI’s OTP-based cash withdrawal facility now available throughout the day

Earlier, the service could only be availed from 8pm-8am. It allows SBI customers to withdraw ₹10,000 and above.

State Bank of India (SBI) customers can now avail the bank’s one-time password (OTP) based cash withdrawal facility throughout the day, as new rules related to the service kicked in from Friday.

People crowd at the entrance of a State Bank of India branch while waiting to make transactions, at Laxmi Nagar, in New Delhi (Photo by Raj K Raj/ Hindustan Times)

This facility allows SBI’s customers to withdraw ₹10,000 and above from its ATMs by entering an OTP sent on their registered mobile number, along with their debit card PIN each time. Active since January 1, 2020, for the purpose of extra security, this service, before September 18, could be availed between 8pm-8am.

“With the introduction of 24x7 OTP-based cash withdrawal facility, SBI has further strengthened the security level in ATM cash withdrawals. Implementing this facility throughout the day would prevent SBI debit cardholders from the risk of falling prey to fraudsters, unauthorized withdrawals, card skimming, card cloning and the likes,” the country’s largest commercial bank said in a statement.

How the OTP-based withdrawal facility works?

Once customers enter the amount they wish to withdraw, the ATM screen will display the OTP window. Here, they will have to enter the OTP sent on their registered mobile number.

However, it should also be noted that the facility is currently available only at SBI ATMs. This is because this functionality has not been developed for the National Financial Switch (NFS), which is the largest interoperable ATM network in the country.