Gurugram residents told to use helplines for LPG delivery complaints

Officials said oil companies will verify complaints and take action against gas agencies if irregularities in cylinder supply are found.

Published on: Mar 15, 2026, 05:47:51 IST

By Leena Dhankhar

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Consumers facing delays or refusal in the supply of domestic LPG cylinders by gas agencies have been advised to immediately lodge complaints through toll-free helpline numbers issued by oil marketing companies, a government spokesperson said on Friday.

Consumers can report refusal or late delivery directly to oil marketing companies for faster grievance redressal. (AFP)

According to deputy commissioner Ajay Kumar, consumers who are denied a cooking gas cylinder or face unnecessary delays in delivery from a gas agency can directly contact the concerned company’s customer care helpline and register a complaint.

“Once a complaint is received, the company will verify the matter and take appropriate action against the dealer if any irregularity is found,” Kumar said. Officials said the step is aimed at ensuring transparency in LPG distribution and preventing inconvenience to consumers who depend on cooking gas for their daily needs.

The deputy commissioner said Bharat Gas consumers can register complaints on the toll-free number 1800-22-4344, while Indane Gas and HP Gas consumers can contact 1800-2333-555 to report issues related to LPG supply.

“These helpline numbers are available for consumers to report complaints related to delays in cylinder delivery, refusal by gas agencies to provide LPG cylinders, or other distribution-related issues,” he said. He added that after receiving a complaint, the respective oil marketing company will investigate the issue and take necessary steps to ensure the consumer receives the gas cylinder without further delay. Strict action may also be taken against agencies found violating LPG distribution guidelines.

Officials said the helpline system has been put in place to make grievance redressal faster and more accessible for citizens. Consumers can call the numbers from anywhere to register complaints regarding supply problems or service issues.

Kumar urged residents to remain aware of their rights as consumers and report any irregularities in gas distribution. “If any consumer faces problems in getting a domestic LPG cylinder, they should immediately contact the toll-free helpline numbers instead of approaching the dealer repeatedly,” he said.

Authorities said the initiative will help strengthen monitoring of gas distribution systems and ensure LPG supply reaches consumers in a timely and fair manner.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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