BSES teams get SPL training

The customer care teams of BSES Yamuna Power Limited (BYPL) - distributing electricity in east and central Delhi - is getting trained by Frankfinn Corpex, a personnel trainer for airline cabin crew and for the hospitality sector personnel since 1993. HT reports.

The customer care teams of BSES Yamuna Power Limited (BYPL) - distributing electricity in east and central Delhi - is getting trained by Frankfinn Corpex, a personnel trainer for airline cabin crew and for the hospitality sector personnel since 1993.

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"Our customer care teams will feel empowered and confident through these trainings. In the first phase, 53 customer care executives underwent a two-day training at Frankfin's training centre at Preet Vihar," said a BYPL official.

"We have been giving importance to customer priority in all our offerings. We zeroed-in on this training module, as it will equip our customer care officials - the face of the company - to improve their consumer handling skills," said Ramesh Narayanan, CEO BYPL.