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KPO/LPO: Newer shores

Ashish Mehta, B Tech (Civil) from IIT-Bombay, is one of the brightest sparks at Gurgaon’s knowledge process outsourcing firm Evalueserve. Rahat Bano reports.Profit & laws | Quirky facts | Career ladder | Skills required | Challenges | Business buzz | Pluses & minuses | And miles more to capture… | Looking at a challenging future | 'US recession will not hurt outsourcing'

delhi Updated: Jun 27, 2012, 12:30 IST
Rahat Bano
Rahat Bano
Hindustan Times

At 27, he leads a team of 25 people including MBAs (he himself doesn’t have a postgraduate degree) and manages an offshore research centre for a telecom client of the company’s.

Ashish Mehta, B Tech (Civil) from the Indian Institute of Technology-Bombay is one of the brightest sparks at Gurgaon’s knowledge process outsourcing firm Evalueserve.

Ashish has got two promotions since he landed his maiden job at Evalueserve in June 2004, and in fact was given the leadership and best team award for July-December 2007 for Business Research Division 3.

Mehta followed into the footsteps of his engineer father and elder brother to study engineering. But after four years of Civil Engineering and Mehta decided this wasn’t quite what he wanted to do. “

Among all the companies coming to the campus, Evalueserve was the best in terms of compensation, leadership and the job profile they offered,” says the present Group Manager, Business Research Division. Evaluserve shortlisted about 45 of the 250 students who applied for the six positions on offer, he recalls. Mehta was among the 15 who faced the COO Ashish Gupta.

“The questions were tough. He (the COO) had a mineral water bottle and he asked what’s the probability that this water has a molecule that was present in a dinosaur."

"For two minutes I was clueless. Then I said, “Can you elaborate?” That gave me some time to think. I said, Let’s assume, there were so many dinosaurs. We have 70 per cent water in our body; take that for the animals as well. And you know two-third of earth is covered with water. The amount of water has remained the same. Divide the amount of water in the dinosaurs’ bodies with the total amount of water on earth. That gives you the probability.”

The interview result came at 1 or 1.30 am and Mehta broke the good news to his parents at 2 am. Mehta adds that the poser was a “replica of what clients give you. How do you structure a problem”.

The work in his division includes going through Reuters, Bloomberg and DialogPRO databases, raking information from company websites, analysing facts and figures, and interviewing people.

This includes travel as well. “In business research, 60-70 per cent work is through desk or secondary research (company sites, internet, online databases). Twenty per cent is primary research — telephone, email or face-to-face interviews,” says Mehta.

Being a team leader, Mehta not only assigns the work and designs questionnaires, he also signs their previous day’s time reports and takes three or four of them out for tea every day. “It’s very very important to understand if any personal issue is affecting an employee’s work and find solutions to a structured problem. Otherwise, we’ll function like machines.”

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