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Shabana Azmi tells Ola to 'take action against driver' after her niece had a 'horrific experience' in cab
Shabana Azmi has shared that her 21-year-old niece Meghna had a ‘horrific experience’ during a recent cab ride in Mumbai.
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Actor Shabana Azmi on Sunday slammed Ola on Twitter over their response to her niece facing a 'horrific experience' during her cab ride in Mumbai. Replying to Shabana's tweet, Ola wrote on Twitter, "We appreciate you highlighting this. At Ola, we are always taking measures to ensure that our customers have a hassle-free experience." Earlier, Shabana had shared the post on her Twitter page saying, "My 21 yr old niece had a horrific experience with @Olacabs. Totally unacceptable @ola_supports." (Also Read | Shabana Azmi welcomes ‘Mrs Akhtar’ Shibani Dandekar into family, shares epic fam-jam moment)
Replying to Ola, Shabana on Sunday wrote, "I'm sorry this is not a satisfactory reply. You should take action against the driver Mustakin Khan +91 99670 80789 who made a 21 yr old girl get down halfway before her destination late at night because he was getting late !!!"
Ola further tweeted, "Hi Shabana, our support team has already gotten in touch with and provided the needful resolution to Ms Meghana. We also have shared the necessary feedback with our partner team who will take appropriate steps to minimise such situations in the future." Shabana replied, "Minimise ?!!! You should ensure it never happens again !!! Your driver put my niece at danger of her safety, apart from causing her mental trauma."
In her post, Shabana's niece Meghna wrote that her cab driver asked her to get off the cab mid-way, late at night, and left her stranded on the Dadar bridge.
Meghna wrote on her Facebook page, "My Ola ride from lower Patel to Andheri West - The cab driver accepted my ride and came to pick me up. 5 minutes into the ride, he realized there was a lot of traffic and that he’d reach home late, so he made me get off in the middle of Dadar bridge. It was late in the night, making it difficult to find another cab. I had to walk down the bridge and walk through Dadar market. It took me 2 hours to reach my destination. His name is Mustakin Khan. Please help, this is unacceptable Ola."
Ola quickly responded to Meghna's Facebook post with the comment, "We can understand how unpleasant this must have been for you and never wanted you to have such an experience with us, Meghna. Please share the CRN of this ride with us via Inbox so that our team can assist you at the earliest." However, there was no further communication regarding the complaint on the social media platform.
Shabana Azmi was most recently seen in Faraz Arif Ansari's film Sheer Qorma. She also essayed the role of Eisan Daulat in Nikhil Advani's Disney+ Hotstar web series The Empire that released in 2021. Next, Shabana has Karan Johar's Rocky Aur Rani Ki Prem Kahani in the pipeline. Rocky Aur Rani also features Ranveer Singh, Alia Bhatt, Dharmendra, and Jaya Bachchan.
