To address outage issues, Haryana discom to hold camps with Gurugram RWAs
The Dakshin Haryana Bijli Vitran Nigam (DHBVN) will conduct open house meetings with residents of the areas facing power outage.Updated: Jun 01, 2018 14:55 IST
After several complaints were lodged with them, the Dakshin Haryana Bijli Vitran Nigam (DHBVN) has decided to hold camps with resident welfare associations (RWAs) across the city to help them deal with problems of power outages.
Even as the temperature has been rising, several areas across Gurugram have been facing long hours of power cuts. Residents of these areas have often complained that DHBVN officials do not respond to their calls or take their problems seriously. Officials, however, maintained that residents can get in with them on their central toll-free number (1800-180-4334), which is functional 24x7, and has around 100 lines.
DHBVN superintending engineer KC Aggarwal said, “We have been requesting the residents to call on the toll-free number, but instead, they call on the official’s personal number. Complaints do not get registered officially if residents don’t call on the central number. To deal with this issue, we have also planned to conduct open house meetings with residents of the areas facing power outages.”
He added that a junior engineer and a sub-divisional officer will visit two residential areas every day, five days a week, and share their numbers with the RWA members. “The idea is to ensure a better coordination among the residents and our officials so that issues related to power outages — caused to technical faults or dust storms or thunderstorms — can be resolved easily,” Aggarwal said.
Last Tuesday, the officials conducted open discussions with the residents of Sushant Lok-1 and DLF Phase 2 — the two areas that are worst hit.
Sources said dust storms and thunderstorms, which hit the city over the last few weeks, have had a crippling impact on the area’s power supply. Reports of electricity poles toppling and power cables snapping have been rampant.
Most residents of Sushant Lok 1, who met DHBVN officials at Mehandi Park on Tuesday evening, said they have had no respite from any of the continuous power-related problems in their lane.
A resident of Block C, Sushant Lok 1, Vanita Pasricha said, “We were planning to have a big session later, but looking at the way electricity issues were cropping up, we deemed it necessary to meet the DHBVN officials quickly.”
Neelu Sharma, a resident of Sushant Lok 1 and president of the residents united pressure group in New Gurugram, said, “We called for an open discussion between residents of the area and senior DHBVN officials on Tuesday to identify particular area/lane issues. We have submitted a clear action plan to the officials so that they could work on them. We will conduct another such session after week to check the progress.”
She added, “The power supply condition is pretty bad in our area due to the old infrastructure, which had not been upgraded in the last 20 years.”