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Now, on-board train captain to redress passenger problems

A senior travelling ticket inspector will be available during entire journey of the train to redress complaints.

jaipur Updated: Jun 19, 2018 22:42 IST
Aparnesh Goswami
Aparnesh Goswami
Hindustan Times, Bikaner
The trains that will have a train captain in the division are Sriganganagar-Kota Superfast (22982), Hisar-Gorakhpur Express (12556) and Barmer-Kalka Link Express (14888).(HT Photo/Representative image )

In a bid to address the on-board complaints of passengers, the North Western Railway has introduced a train captain in three long-distance mail and express trains running through the state.

Train captain, a senior travelling ticket inspector (TTI), will be available during entire journey of the train to redress on-board complaints and assist needy passengers, said Abhay Sharma, a senior divisional commercial manager of Bikaner rail division.

The trains that will have a train captain in the division are Sriganganagar-Kota Superfast (22982), Hisar-Gorakhpur Express (12556) and Barmer-Kalka Link Express (14888).

The need for a train captain in trains was felt after it was found that the grievances of on-board passengers were not being addressed despite the existing helpline numbers and presence of police personnel.

The train captain will be overall in-charge of the train and will be responsible for ensuring passenger amenities throughout the train journey, including availability of water, cleanliness of coaches-toilets, working of electrical fittings such as fans, lights and mobile charging points.

“All on-board railway staff and personnel of outsourced agencies will report to the train captain to ensure improvement in on-board services offered by the railways,” stated a press release issued by Niraj Sahay, the executive director (traffic) of Railway Board.

Sources said the train captain will also have to man the coaches now as the railways are running short of TTIs.

The mobile number of the train captain will be included in the chart to be fixed on each coach at the originating station. The relatives of the passenger can also contact the train captain during emergencies when other channels of communication are not available.

First Published: Jun 19, 2018 22:42 IST