This new technology is likely to improve restaurant services - Hindustan Times
close_game
close_game

This new technology is likely to improve restaurant services

Indo Asian News Service | ByIndo Asian News Service, New York
Jul 31, 2019 09:18 AM IST

A recent study shows that adding a tabletop device can improve restaurant services and increase revenues.

We’ve all been there... you’re out to eat and in need of a refill or the check and the wait staff is nowhere to be found. Now, a recent study shows that adding a tabletop device can improve restaurant services and increase revenues.

Tabletop technology allows customers to view menu items, re-order beverages, pay for the meal, play games and browse news content.(Unsplash)
Tabletop technology allows customers to view menu items, re-order beverages, pay for the meal, play games and browse news content.(Unsplash)

Published in the journal Management Science, the findings reveal that restaurants should introduce tabletop technology in a demonstrated way to improve service and satisfaction.

Hindustan Times - your fastest source for breaking news! Read now.

Tabletop technology allows customers to view menu items, re-order beverages, pay for the meal, play games and browse news content. The technology is meant to assist waiters, not replace them.

ALSO READ: How artificial intelligence is emerging as a game-changer for the Ayurveda industry

“We estimate one per cent sales lift per check which translates into $2 million extra sales or $1 million profit per month in the short-run, and that’s a conservative estimate,” said Tom Fangyun Tan, Associate Professor at Southern Methodist University in the US.

The research reveals tabletop technology is likely to improve sales by 1 per cent per check and reduce meal duration by 10 per cent. The combination of these two effects increase the sales per minute or sales productivity by 11 per cent.

The data was collected from a restaurant chain here in the US that owns 66 establishments. It looked at transaction data from 2012 to 2014 or 2.6 million transactions.

“A good, attentive waiter already does what the tabletop device does...a less attentive or forgetful waiter does not, but relies more on the device, which makes up for the lacking ability resulting in faster service,” Tan said.

The data suggest that restaurants re-evaluate their operations to fully reap the benefits of tabletop technology.

(This story has been published from a wire agency feed without modifications to the text. Only the headline has been changed.)

Follow more stories on Facebook and Twitter

Oscars 2024: Nominees to Red Carpet Glam! Get Exclusive Coverage on HT. Click Here

Catch your daily dose of Fashion, Health, Festivals, Travel, Relationship, Recipe and all the other Latest Lifestyle News on Hindustan Times Website and APPs
SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Tuesday, March 19, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On