Self-register machines at Mumbai civic hospitals to help patients save time
At most civic-run hospitals in Mumbai, registration is done manually by ‘registration assistants’Updated: Jun 05, 2018 00:41 IST
All civic hospitals will soon have automated machines, using which patients can self-register.
Brihanmumbai Municipal Corporation took the decision to introduce these machines to reduce serpentine queues and time wasted by patients at registration counters, especially at tertiary care hospitals.
Dr Avinash Supe, dean, KEM hospital, which treats 7,000 patients through its outpatient department (OPD) has two such machines installed near registration counters. He added more machines will be installed in six months.
“This will reduce paperwork and time patients spend in the OPD. At present, several many patients are forced to wait in the queue for up to two hours, in the morning, just to register themselves,” he said.
At most civic-run hospitals in Mumbai, registration is done manually by ‘registration assistants’ — who are hired on contract basis. In addition, patients pay a registration fee of ₹10.
“The problem is many of these assistants aren’t well-versed with English, which adds to the time they take to register a patient,” said a civic official.
Two people will be always on-duty to help patients use the machines, said Idzes Kundan, additional municipal commissioner, BMC.
But doctors said even if the waiting period to register decreases, patients will have to wait for their turn to seek consultations.
Dr Sagar Mundada, who has worked at KEM hospital and Sir JJ hospital, said there is a shortage of doctors, which is also a reason why patients are forced to wait for long hours.
“Several patients, who come to civic hospitals, have already travelled a long distance before making it for the 8am OPD session. They get irritated and angry if they have wait after that,” he said.