Boarding pass blues: Refund Rs 2.3 lakh ticket fare, forum tells Qatar Airways
The airline was also directed to pay Rs 25, 000 as compensation and litigation expenses to the complainant for causing harassment to him and his wife.punjab Updated: Feb 13, 2018 13:17 IST
The district consumer disputes redressal forum has directed Qatar Airways to refund Rs 2.3 lakh ticket fare to a complainant for not allowing him to board the flight due to non-issuance of a boarding passes.
Chaman Lal, 34, and his wife Ramandeep Kaur, residents of Apra village in the district, had filed a complaint before the forum on May 2, 2017, alleging that they had purchased a tour package for Paris from Sai Travel Experts in Phagwara. They booked their tickets in Qatar Airways departing from Indira Gandhi International Airport, Delhi, on October 13, 2016. Lal said that at the time of booking and payment of freight charges, all the relevant documents were duly verified and scrutinised to their satisfaction in all respects and no deficiency was pointed out at that point of time. The Airways was satisfied with validity, authenticity of passports and other supportive travel documents.
He said that they were declined the request to hand over a boarding pass by the airline at the counter at the airport in Delhi.
Lal said that he tried his best to find out the exact reason that why the airline had declined the boarding passes, but failed to get any satisfactory reply from the officials. In their written reply to the forum, representatives of Qatar Airways refuted the complaint’s allegations.
After considering both sides, the forum directed the airways to refund Rs 2.3 lakh fare charges along with 9% per annum interest from October 13, 2016, till the payment.The airline was also directed to pay Rs 25, 000 as compensation and litigation expenses to the complainant for causing harassment to him and his wife.