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Service Delivery News

When will we start judging bureaucrats on delivery?

The key puzzle is that the same officers, who underperform in their normal daily responsibilities, do a remarkable job in “mission mode” tasks — short-term tasks with clear accountability.

Updated 19 days ago

Delhi govt audits e-district portal performance

Delhi govt audits e-district portal performance

Published 103 days ago

HT Interview: New Gurugram DC outlines plan on traffic, pollution, drains

Singh stresses tackling interconnected civic issues holistically, using technology, monitoring and sustained interventions to ensure long-term improvements across sectors. (HT)

Published 111 days ago

Barnala tops state in e-Sewa efficiency with lowest pendency rate

Barnala tops state in e-Sewa efficiency with lowest pendency rate

Published 116 days ago

Himachal notifies new SOP to strengthen monitoring of Lok Mitra Kendras

The guidelines also place strict controls on Aadhaar-related activities being carried out through LMKs. (HT Photo for representation)

Published 148 days ago

Guest Column| Administrative failure is India’s hidden tax

Citizenship is not meant to be a repeated request for what is basic. Governance is not meant to be a maze that rewards persistence over legitimacy.

Published 161 days ago

Delhi plans legal authority to run unified data hub across departments

Centralised repository will store real-time data, generate unique user IDs and let departments access verified records, cutting duplicate submissions and aiding policy decisions. (REUTERS)

Published 171 days ago

New Delhi will have 13 districts from Jan 1

India Gate lawns. (Representational image.)

Published 219 days ago

Better data governance can help states improve welfare delivery

The vision for a Digital India is not limited to the state alone, but envisages a major role for partnerships with civil society and the private sector. (HT Archive)

Published 238 days ago

Welcome to Johannesburg. This Is What It Looks Like When a City Gives Up.

Cedric Mnisi directing traffic in a busy intersection where the lights don’t always work.

Published 278 days ago

Spice of life | Between joke and jab, way out of Moravec’s paradox

Somewhere between algorithms and machine-learning modules, I stumbled upon Moravec’s paradox — the odd truth that machines find complex tasks like playing chess easy, but struggle miserably with simple ones like walking. (Getty Images/iStockphoto)

Published 285 days ago

IGR introduces performance assessment system for sub-registrar offices

The move comes in the wake of repeated complaints from citizens about inefficiencies in registration offices — including long queues, slow processing of documents, outdated scanning practices and inconsistent availability of digitally signed agreements. (HT FILE)

Published 335 days ago

Biometric punch-in now a must for all: MCG

(Representative image)Officials clarified that failure to mark biometric attendance will be considered unauthorised absence and could attract disciplinary action. (HT Archive)

Published 383 days ago

Punekars rue poor services, absentee civic staff

A petition submitted by a citizens’ forum to the state government on June 26 alleges that senior officials are being misled through falsified attendance registers and manipulation of biometric systems. (REPRESENTATIVE PHOTO)

Published 399 days ago

Punjab to have unified portal for all services

Punjab to have unified portal for all services

Published 464 days ago

Chandigarh: Now, get real-time mobile updates about status of your electricity plaints

CPDL director Arun Kumar Verma said the initiative will drastically reduce complaint resolution time and optimise service delivery. (HT File)

Published 524 days ago

Swachh Surveshan impact: Pan-India study to cover 15 cities including Prayagraj

Published 708 days ago

Haryana Right to Service Act: Game changer auto appeal system has empowered people: Gupta

According to HRTSC chief commissioner Gupta, chief minister Manohar Lal Khattar launched the auto appeal system (AAS) on September 1, 2021, to ensure timely and transparent delivery of public services. (HT File Photo)

Published 908 days ago

Only 15 percent of BMC budget allocated for wards, finds Praja-TISS report

HT Image

Updated 962 days ago

Cities must transform to gain from reform push, finds report

Union minister Hardeep Singh Puri launching the ASICS report in Delhi on Tuesday. (Sanchit Khanna/HT Photo)

Updated 1020 days ago

India is urbanising faster than the cities can catch up: Janaagraha ASICS report

Commuters rush towards the Chhatrapati Shivaji Terminus (CST) train station at dusk in Mumbai, India, on Wednesday (Bloomberg File)

Updated 1020 days ago

Urban development needs a gender lens

The inclusion of gender perspectives in urban development is a crucial aspect of the Urban20 (U20) framework in the G20 process.

Published 1072 days ago

Aadhaar facial transactions reach all time high at 10.6 million in May: Govt

(Representative Photo)

Updated 1131 days ago

Jammu and Kashmir’s Mission Youth gets PM award

Prime Minister Narendra Modi confers the Prime Minister's Award for Excellence in Public Administration to Jammu and Kashmir Chief Secretary Arun Kumar Mehta for Mission Youth (J&K) during the valedictory session and awards ceremony on the occasion of 16th Civil Services Day, in New Delhi on Friday. (PTI)

Updated 1199 days ago

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