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    Service Delivery News

    When will we start judging bureaucrats on delivery?

    The key puzzle is that the same officers, who underperform in their normal daily responsibilities, do a remarkable job in “mission mode” tasks — short-term tasks with clear accountability.
    Opinion
    Updated 60 days ago

    Delhi govt audits e-district portal performance

    Delhi govt audits e-district portal performance
    Cities
    Published 144 days ago

    HT Interview: New Gurugram DC outlines plan on traffic, pollution, drains

    Singh stresses tackling interconnected civic issues holistically, using technology, monitoring and sustained interventions to ensure long-term improvements across sectors. (HT)
    Cities
    Published 152 days ago

    Barnala tops state in e-Sewa efficiency with lowest pendency rate

    Barnala tops state in e-Sewa efficiency with lowest pendency rate
    Cities
    Published 157 days ago

    Himachal notifies new SOP to strengthen monitoring of Lok Mitra Kendras

    The guidelines also place strict controls on Aadhaar-related activities being carried out through LMKs. (HT Photo for representation)
    Cities
    Published 189 days ago

    Guest Column| Administrative failure is India’s hidden tax

    Citizenship is not meant to be a repeated request for what is basic. Governance is not meant to be a maze that rewards persistence over legitimacy.
    Cities
    Published 202 days ago

    Delhi plans legal authority to run unified data hub across departments

    Centralised repository will store real-time data, generate unique user IDs and let departments access verified records, cutting duplicate submissions and aiding policy decisions. (REUTERS)
    Cities
    Published 212 days ago

    New Delhi will have 13 districts from Jan 1

    India Gate lawns. (Representational image.)
    Cities
    Published 260 days ago

    Better data governance can help states improve welfare delivery

    The vision for a Digital India is not limited to the state alone, but envisages a major role for partnerships with civil society and the private sector. (HT Archive)
    Opinion
    Published 280 days ago

    Welcome to Johannesburg. This Is What It Looks Like When a City Gives Up.

    Cedric Mnisi directing traffic in a busy intersection where the lights don’t always work.
    World News
    Published 319 days ago

    Spice of life | Between joke and jab, way out of Moravec’s paradox

    Somewhere between algorithms and machine-learning modules, I stumbled upon Moravec’s paradox — the odd truth that machines find complex tasks like playing chess easy, but struggle miserably with simple ones like walking. (Getty Images/iStockphoto)
    Cities
    Published 327 days ago

    IGR introduces performance assessment system for sub-registrar offices

    The move comes in the wake of repeated complaints from citizens about inefficiencies in registration offices — including long queues, slow processing of documents, outdated scanning practices and inconsistent availability of digitally signed agreements. (HT FILE)
    Cities
    Published 376 days ago

    Biometric punch-in now a must for all: MCG

    (Representative image)Officials clarified that failure to mark biometric attendance will be considered unauthorised absence and could attract disciplinary action. (HT Archive)
    Cities
    Published 424 days ago

    Punekars rue poor services, absentee civic staff

    A petition submitted by a citizens’ forum to the state government on June 26 alleges that senior officials are being misled through falsified attendance registers and manipulation of biometric systems. (REPRESENTATIVE PHOTO)
    Cities
    Published 440 days ago

    Punjab to have unified portal for all services

    Punjab to have unified portal for all services
    Cities
    Published 505 days ago

    Chandigarh: Now, get real-time mobile updates about status of your electricity plaints

    CPDL director Arun Kumar Verma said the initiative will drastically reduce complaint resolution time and optimise service delivery. (HT File)
    Cities
    Published 565 days ago

    Swachh Surveshan impact: Pan-India study to cover 15 cities including Prayagraj

    Swachh Survekshan Survey-2024 logo (HT)
    Cities
    Published 749 days ago

    Haryana Right to Service Act: Game changer auto appeal system has empowered people: Gupta

    According to HRTSC chief commissioner Gupta, chief minister Manohar Lal Khattar launched the auto appeal system (AAS) on September 1, 2021, to ensure timely and transparent delivery of public services. (HT File Photo)
    Cities
    Published 950 days ago

    Only 15 percent of BMC budget allocated for wards, finds Praja-TISS report

    HT Image
    Cities
    Updated 1003 days ago

    Cities must transform to gain from reform push, finds report

    Union minister Hardeep Singh Puri launching the ASICS report in Delhi on Tuesday. (Sanchit Khanna/HT Photo)
    India News
    Updated 1061 days ago

    India is urbanising faster than the cities can catch up: Janaagraha ASICS report

    Commuters rush towards the Chhatrapati Shivaji Terminus (CST) train station at dusk in Mumbai, India, on Wednesday (Bloomberg File)
    India News
    Updated 1062 days ago

    Urban development needs a gender lens

    The inclusion of gender perspectives in urban development is a crucial aspect of the Urban20 (U20) framework in the G20 process.
    Opinion
    Published 1113 days ago

    Aadhaar facial transactions reach all time high at 10.6 million in May: Govt

    (Representative Photo)
    Cities
    Updated 1172 days ago

    Jammu and Kashmir’s Mission Youth gets PM award

    Prime Minister Narendra Modi confers the Prime Minister's Award for Excellence in Public Administration to Jammu and Kashmir Chief Secretary Arun Kumar Mehta for Mission Youth (J&K) during the valedictory session and awards ceremony on the occasion of 16th Civil Services Day, in New Delhi on Friday. (PTI)
    Cities
    Updated 1240 days ago
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